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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
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Up to 25 questions from this page. Select your focus, then start.
25 questions
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Hard · Level 1View options
The solution may address different problems
The solution will always be correct
Definition is never important
Discussion will end automatically
Hard · Level 1View options
Because it is specific and gives clear direction for improvement.
Because it provides only praise.
Because it gives no direction for improvement.
Because it insults the person.
Hard · Level 1View options
Correct facts can become less useful when received late.
Timing has no effect on the usefulness of a message.
A message is always effective if its facts are correct.
Only the recipient is responsible when a message is received late.
Hard · Level 1View options
Conduct a shared review of the key facts and their meanings
Choose the outspoken member’s conclusion
End the discussion immediately
Ignore all conclusions
Hard · Level 1View options
Empathetic and active listening
Subject line
Picture selection
Folding paper
Hard · Level 1View options
Clarifying shared meaning
Speaking fast
Stopping everyone
Removing language
Hard · Level 1View options
Listeners will not know how the conclusion was formed
The conclusion will always be short
Process is never needed
Questions will stop automatically
Hard · Level 1View options
Confirmation of unanimity is incomplete
Unanimity is fully proved
Quiet members are always agreeable
Feedback is not needed
Hard · Level 1View options
Responsibility for ambiguity is not being taken
The message is fully clear
The receiver is not needed
Two meanings are always good
Hard · Level 1View options
The medium existed but message reach was not ensured
The message was too oral
A website is not a visual medium
No record was created
Hard · Level 1View options
Listeners may agree even without understanding
It always takes too much time
It reduces voice clarity
It turns the instruction into writing
Hard · Level 1View options
Decoding
Channel selection
Sending feedback
Changing the sender
Hard · Level 1View options
Message content
Receiver response and attention
Sender identity
Language translation
Hard · Level 1View options
Physical barrier
Technical barrier
Language barrier
Visual barrier
Hard · Level 1View options
To make the message longer
To change the channel
To increase noise
To confirm the understanding and effect of the message
Hard · Level 1View options
Effective encoding
Creating noise
Blocking feedback
Changing decoding
Hard · Level 1View options
Sender
Channel
Receiver
Feedback
Hard · Level 1View options
Language barrier
Physical barrier
Psychological barrier
Channel barrier
Hard · Level 1View options
Speak the announcement more loudly
Reduce the number of receivers
Remove the channel immediately
Clarify the message and obtain confirmation of understanding
Hard · Level 1View options
When the receiver sends a reply
When there is no channel
When the message is deleted
When noise is completely removed
Hard · Level 1View options
Nodding always proves complete understanding
Feedback should be verified through an additional question
The teacher is no longer a receiver
The communication cycle was fully successful
Hard · Level 1View options
The sender changes automatically
The language disappears
The channel always closes
The receiver may not attend or act at the required time
Hard · Level 1View options
Conflict between verbal and non-verbal cues
Absence of a channel
Excessive feedback
Identity of the receiver
Hard · Level 1View options
Indirect feedback
Clarifying feedback
Negative noise
Channel change
Hard · Level 1View options
Hearing and understanding are always identical
The channel has no role
Receiving a message and decoding it correctly are different processes
Feedback is unnecessary
Question 1HardLevel 1
If the definition of the problem is different in a discussion, why is it wrong to move directly to a solution?
Correct answer: A
A group must first agree on what problem it is trying to solve. If members use different definitions, one person’s solution may address a different cause or need than another person’s. Clarifying the problem creates shared understanding, improves the quality of alternatives, and prevents wasted effort. The other options are absolute or unrelated claims and do not explain the communication risk.
If a person says, “The first part is clear, but connect the conclusion to the data,” why is this feedback effective?
Correct answer: A
The feedback identifies one successful feature—the first part is clear—and one specific improvement: the conclusion should be linked to the data. This balance helps the receiver understand what to retain and what to change. It is actionable because the suggested revision is clear. It is not praise alone, vague criticism, or an insult; its language focuses on the work and gives useful direction.
If a message contains correct facts but is shared so late that recipients cannot prepare, what conclusion can be drawn?
Correct answer: A
A message must be accurate and timely enough for the receiver to act on it. If correct information arrives after preparation or action was required, its practical value is reduced. Thus, accuracy alone does not guarantee effectiveness. Option B ignores the importance of timing, option C ignores the need for timely action, and option D unfairly assigns responsibility without considering the sender’s delay.
If members of a group are reaching different conclusions, what should the leader do before making a final decision?
Correct answer: A
Different conclusions may result from different interpretations of the facts, missing information, or unclear terms. Reviewing the evidence and its meaning together helps the group identify the source of disagreement and build a common understanding. Choosing the loudest person is not fair, while ending or ignoring the discussion prevents an informed decision.
If a person answers a serious complaint with only a prepared sentence and does not listen to the real issue, what is missing?
Correct answer: A
A serious complaint often contains facts, feelings, and a specific need. A fixed reply may sound dismissive because it does not show that the speaker has understood the person’s actual concern. Active listening involves paying attention, asking clarifying questions, and responding with empathy. Therefore, option A is correct; the other choices do not address the communication failure.
If people agree on the words in a dialogue but not on their meaning, what is needed?
Correct answer: A
The same word can carry different meanings for different people because of experience, context, or specialised usage. If the meaning is not shared, participants may make different decisions even while repeating the same words. Defining important terms, giving examples, and checking understanding can create shared meaning. Therefore, option A is the appropriate remedy.
If a speaker gives only the final conclusion and not the process, why can trust reduce?
Correct answer: A
A conclusion becomes more credible when listeners can see the relevant evidence, reasoning, or steps that produced it. If only the final claim is presented, they cannot judge whether the method was fair, complete, or appropriate. Explaining the key process does not require every minor detail, but it supports transparency and informed trust. Hence, option A is correct.
If a group says the decision was unanimous but quiet members were never asked, what conclusion is correct?
Correct answer: A
Silence can mean agreement, uncertainty, discomfort, lack of opportunity, or simply that a person was not invited to speak. It cannot by itself prove unanimous consent. To claim unanimity, the group should give every member a fair chance to express agreement or disagreement and record the result when appropriate. Thus, option A is correct.
If a message has two possible meanings and the sender says people will understand by themselves, what is the problem?
Correct answer: A
A message with two reasonable interpretations is ambiguous. The sender should recognise this risk and replace vague wording with precise details, examples, or a clarification request. Leaving every reader to guess can produce inconsistent actions and unfairly shift the communication burden to the receiver. Therefore, option A correctly identifies the problem.
An organization posted an important notice only on its website but did not alert users about it. What is the main communication failure?
Correct answer: A
The governing concept is effective communication as a complete process: publishing a message is insufficient unless the intended receivers can notice, access, and understand it. Option A is correct because the website was available, but the organization did not ensure reach through an alert, email, announcement, or another suitable channel. A website can present visual written information, and the notice does create a record. The message is not “too oral.”
After giving a difficult instruction, the speaker only asks whether everyone understood. What is the limitation of this feedback method?
Correct answer: A
The governing concept is effective feedback and verification of understanding. A general yes-or-no question measures reported confidence, not necessarily actual comprehension; listeners may agree because of politeness, embarrassment, or uncertainty. Thus option A is correct. A better check would ask learners to restate the instruction, demonstrate the task, or answer a specific question. The other options do not describe the limitation of this feedback method.
A student sends a message but the receiver interprets it differently. Which stage of the communication cycle is mainly involved?
Correct answer: A
Decoding is the receiver’s process of interpreting the symbols, words, or signs sent by the communicator. If the receiver derives a different meaning, the main difficulty appears during interpretation, even though unclear encoding or context may have caused it. The stage named in the question is therefore decoding.
The principal sent an email but students did not read it on time. Which element mainly weakened the success of communication?
Correct answer: B
Sending an email does not guarantee communication. The receivers must notice it, read it, and give attention to its meaning at the required time. Since the students did not read it promptly, receiver attention and participation weakened the process. The example does not mention an identity or translation problem.
If the sender uses technical terms for listeners who are unfamiliar with them, what type of barrier will arise?
Correct answer: C
A language barrier occurs when the receiver cannot understand the words, vocabulary, or language form used by the sender. Unfamiliar technical terms may be meaningful to experts but confusing to other listeners. The issue is not a physical obstacle, a visual problem, or the technology of the channel itself.
What is the most important function of feedback in the communication cycle?
Correct answer: D
Feedback gives the sender information about whether the receiver understood the message and what effect it produced. This information helps confirm success, identify confusion, and improve a later explanation. Feedback is therefore connected with checking and improving communication, not with making messages longer or increasing noise.
A teacher converts a complex instruction into pictures and simple words. This is the best example of which process?
Correct answer: A
Encoding means converting an idea into words, symbols, images, or other forms that can carry meaning to a receiver. By selecting simple words and pictures for the learners, the teacher adapts the message to the audience and encodes it more effectively. Decoding would occur later when students interpret it.
During a video meeting, the audio repeatedly breaks although the message is clear. Which element is most affected?
Correct answer: B
The channel is the medium or route through which a message travels, such as a microphone, internet connection, speaker, or video-meeting platform. Repeatedly broken audio indicates interference or a technical fault during transmission, so the channel is most affected. The sender may have spoken clearly, and the problem is not mainly with the receiver or with the feedback itself.
The receiver fails to interpret a message objectively because of personal prejudice. What type of barrier is this?
Correct answer: C
A psychological barrier arises from attitudes, emotions, assumptions, prejudice, or personal bias that affect how a person receives and interprets information. Here, the message is being judged through the receiver’s prejudice rather than understood fairly. No unfamiliar language, physical obstruction, or technical channel failure is described.
An announcement reached many students but they understood different instructions. What is the most appropriate improvement?
Correct answer: D
Different interpretations suggest that the wording, examples, or context was not clear enough. The sender should simplify the message, remove ambiguity, and ask receivers to repeat or confirm the instructions. Speaking louder may improve audibility but cannot by itself correct unclear meaning, while reducing the audience is not a proper solution.
When can the roles of sender and receiver change in communication?
Correct answer: A
Communication is often a two-way process. When the receiver replies, that person now creates and sends a message, becoming the sender, while the earlier sender becomes the receiver. The roles can therefore alternate during interaction. Deleting a message or removing noise does not itself cause the roles to change.
A student nods after listening to the teacher but performs the task incorrectly. What should be concluded?
Correct answer: B
A nod may show attention, agreement, politeness, or an attempt to follow along, but it does not always prove complete understanding. The incorrect performance reveals that the teacher should check comprehension with a question, demonstration, or request to repeat the steps. Thus, feedback needs verification rather than automatic acceptance.
Why may communication fail if the message is correct but sent at the wrong time?
Correct answer: D
A message must reach the receiver when it can be noticed, understood, and used. A correct emergency instruction sent after the event, or an invitation sent after a meeting, may have little practical value. Timing is part of communication context, so an otherwise accurate message can still fail to produce the intended action.
The words in a message are clear but the sender's tone is sarcastic. Why may the receiver become confused?
Correct answer: A
Words are verbal cues, while tone, facial expression, and manner of speaking are non-verbal or vocal cues. If the words appear positive but the sarcastic tone suggests criticism, the receiver receives conflicting signals and may not know which meaning to accept. The confusion is therefore caused by a mismatch between verbal and non-verbal communication.
After an instruction, the receiver repeats it in their own words. What type of feedback is this?
Correct answer: B
Repeating an instruction in one’s own words is paraphrasing. It allows the sender to compare the receiver’s understanding with the intended meaning and correct any missing or mistaken part. This makes the response clarifying feedback. It is not noise, a change of channel, or merely an unrelated indirect reaction.
All students hear a message in class but only some understand it. What does this show?
Correct answer: C
Hearing or receiving sound means that the message has reached the learners, but decoding requires them to interpret its meaning correctly. Differences in vocabulary, attention, prior knowledge, or context may affect decoding. Therefore, physical reception and meaningful understanding are separate stages, and feedback can help discover the difference.
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