01 Which would be the most reliable evaluation of communication?
Answer and explanation
Correct answer: C. Check delivery, understanding, relevant feedback, and behavioural outcome
Explanation: Communication is successful when the message reaches the intended receiver, is understood, produces relevant feedback, and supports the intended action or outcome. Checking only delivery or channel quality cannot show understanding. A smile is also ambiguous and may hide confusion. Combining several kinds of evidence therefore gives a more reliable evaluation than relying on one signal.