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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
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Up to 25 questions from this page. Select your focus, then start.
25 questions
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Expert · Level 6View options
Change the type of medium
Help receivers with different knowledge levels decode the message
Remove the original information
Prevent feedback
Expert · Level 6View options
Treat the feedback as fully correct
Immediately blame the receiver
Destroy the medium
Re-evaluate both verbal feedback and behavioural outcome
Expert · Level 6View options
Some receivers will not receive the essential message
The sender’s name will change
Feedback will become more detailed
The medium will become more secure
Expert · Level 6View options
Message encoding stops
The receiver does not get enough time to respond
The medium type changes
The sender’s identity becomes unclear
Expert · Level 6View options
The medium colour was wrong
The message was too short
No feedback was received
Unauthorised receivers may already have viewed or saved it
Expert · Level 6View options
Give each copy a different title
Establish one authorised current source
Stop feedback
Reduce receivers
Expert · Level 6View options
Technical barrier
Language barrier
Bias-based psychological barrier
Physical barrier
Expert · Level 6View options
A fast response is always long
The medium is always slow
The receiver’s name is unknown
Speed does not prove correct understanding or response quality
Expert · Level 6View options
Re-encode the message using different words or an example
Replace the receiver
Stop feedback
Close the medium
Expert · Level 6View options
Non-verbal emotional feedback
System-generated technical confirmation
Receiver's verbal response
Sender's comment
Expert · Level 6View options
The medium is too secure
Feedback is too long
Unjustified generalisation in the message
The receiver is absent
Expert · Level 6View options
It increases medium cost
It shortens the message
Receiver identity becomes mandatory
Fear and social pressure may decrease and honest feedback may increase
Expert · Level 6View options
Proactive barrier prevention
Prohibition of feedback
Receiver replacement
Medium failure
Expert · Level 6View options
Do you like me
How will you complete the first step
Is the medium attractive
Was the message long
Expert · Level 6View options
The sender's identity will change
The medium will be unavailable
The receiver may not distinguish mandatory from optional information
Feedback will automatically be negative
Expert · Level 6View options
Speed of the medium
Timing of feedback
Colour of the message
Identification of source or reference
Expert · Level 6View options
Main point first followed by necessary context
All facts without order
Remove the main point
Write only feedback
Expert · Level 6View options
Increase complex words
Use simple language headings and clear visual cues
Remove all images
Make the text very small
Expert · Level 6View options
Complete failure of the medium
Absence of sender
Self-correction through feedback
Unnecessary message
Expert · Level 6View options
The medium will become faster
The message will become clearer
Receivers will ask more questions
Honest feedback will decrease and responses will become biased
Expert · Level 6View options
Completeness and clarity of the message
Entertainment value of the medium
Number of receivers
Confidentiality of feedback
Expert · Level 6View options
Increase medium cost
Identify ambiguity and possible misunderstanding in advance
Permanently reduce receivers
Eliminate feedback
Expert · Level 6View options
Complete and useful
Technical barrier
Feedback weak in relevance
Final proof of communication
Expert · Level 6View options
Make no change
Remove all context
Delete the receiver's name
Write the message considering context and possible redistribution
Expert · Level 6View options
Definite proof of the receiver's emotion
A supporting cue about understanding or hesitation
Cost of the medium
Original source of the message
Question 1ExpertLevel 6
A public notice contains long legal language followed by a simple summary. What is the main function of the summary?
Correct answer: B
A plain-language summary translates complex wording into an accessible explanation so that readers with different levels of legal or technical knowledge can understand the main meaning. It should simplify expression without changing important facts, conditions, or rights. The summary does not replace the medium, delete the original notice, or prevent readers from asking questions and giving feedback.
The sender receives positive feedback but the task outcome differs from expectations. What is the most responsible response?
Correct answer: D
Positive verbal feedback may show politeness, partial understanding, or willingness, but the actual result provides additional evidence about whether the instruction was understood and usable. A responsible sender compares both sources, checks the wording and conditions, and asks neutral follow-up questions before assigning blame. Neither accepting one signal uncritically nor destroying the medium is a sound evaluation method.
A key instruction is written inside an image that fails to load on some devices. What is the main communication risk?
Correct answer: A
If essential information exists only inside an image that may not load, some receivers cannot access the instruction at all. This creates an availability and accessibility barrier, particularly for devices with poor connectivity or users who rely on text alternatives. Providing the instruction as selectable text or meaningful alternative text preserves access. The problem does not change sender identity or improve security.
A speaker asks for feedback but begins answering immediately after asking the question. What barrier does this create?
Correct answer: B
A receiver may need time to understand the question, think about the answer, and decide how to express it. If the speaker immediately fills the silence, quieter or less confident people may lose the opportunity to respond. A suitable pause and patient listening improve the quality and completeness of feedback. The question does not change the medium or sender identity.
A confidential message is deleted immediately after being posted in a public group. Why does the main problem still remain?
Correct answer: D
Deleting a post removes it from the original location, but it cannot undo exposure that occurred before deletion. Group members may have read it, copied it, taken a screenshot, or forwarded it. Confidential information should therefore be checked carefully before sending, with the correct audience and a suitable secure medium. The issue is unauthorised access, not message length or colour.
Different copies of a message are updated at different times. What is the best way to avoid this problem?
Correct answer: B
A single authorised source gives everyone one current version to consult and reduces contradictions between copies. Updates should be made there first, with other channels linking to or reproducing the approved version through a controlled process. Different titles may add confusion, while stopping feedback or reducing receivers does not solve version control. The aim is consistency and traceability.
The receiver is so influenced by the speaker’s reputation that the facts are not examined. Which barrier is present?
Correct answer: C
A psychological bias occurs when feelings or beliefs about the speaker affect how the message is judged. Excessive trust may cause the receiver to accept weak claims without checking them, while negative bias may cause valid information to be rejected. Critical listening requires examining evidence separately from the speaker’s reputation. Nothing in the situation indicates a language, physical, or technical problem.
A sender measures message success only by the speed of response. Why is this measure incomplete?
Correct answer: D
A quick response may be a guess, a polite acknowledgement, or an incorrect answer. Communication success also requires checking whether the receiver understood the meaning, addressed the important points, and can use the information correctly. Accuracy, relevance, completeness, and useful action are stronger measures than speed alone. The other options do not explain the limitation.
A receiver asks for the meaning of an instruction and the sender repeats the same words more loudly. What would be a better response?
Correct answer: A
The receiver’s question indicates a possible meaning or semantic problem, not necessarily a volume problem. Repeating the same wording more loudly may leave the misunderstanding unchanged. The sender should use simpler words, define a difficult term, give an example, or show the steps. This is re-encoding for clarity; replacing the receiver or stopping feedback avoids the issue rather than solving it.
An online form shows that a response was submitted but it was not recorded on the server. What type of feedback was misleading?
Correct answer: B
The message shown by the system suggested that submission was successful, but the server record gave a different result. Therefore, the misleading element was system-generated technical confirmation. A verbal response, emotional signal, or sender comment would not normally confirm whether the data was actually stored. Reliable communication requires checking both the displayed acknowledgement and the final record.
A public message presents the experience of one group as the condition of everyone. What is the weakness?
Correct answer: C
The message extends a limited observation to an entire population without sufficient evidence. This is an unjustified generalisation, because different groups may have different experiences. The security of the medium, the length of feedback, and the presence of the receiver do not address the central problem: the claim is broader than the evidence supporting it.
The sender provides an anonymous feedback option. What is its main advantage for a sensitive topic?
Correct answer: D
An anonymous option can make people feel safer when the topic is personal, embarrassing, or sensitive. Reduced fear of judgement or punishment may encourage more honest feedback. It does not automatically shorten a message, require identification, or increase cost. However, responsible systems still need safeguards against abuse and should interpret anonymous responses carefully.
A sender anticipates a possible misunderstanding and adds clarification in advance. What strategy is this?
Correct answer: A
The sender is identifying a likely communication barrier before it causes confusion and is changing the message to prevent it. This is proactive barrier prevention, also called proactive communication planning. Preventing ambiguity in advance is different from suppressing feedback, replacing the receiver, or experiencing a failed channel, none of which describes the action in the question.
After a complex instruction, the sender asks only whether everything is fine. Which would be a better question?
Correct answer: B
A question asking the receiver to explain the first step checks actual understanding of the instruction. A vague question such as “Is everything fine?” may invite a polite yes even when the person is confused. The other choices concern personal preference, appearance of the medium, or length rather than comprehension and correct performance of the task.
A warning and an optional suggestion are presented with equal visual importance. What is the risk?
Correct answer: C
When a warning and an optional suggestion look equally important, the receiver may not know which instruction is compulsory and which is merely recommended. Clear headings, wording, colour used carefully, or visual emphasis can establish hierarchy. Equal presentation does not change the sender or channel and cannot automatically make feedback negative.
The receiver understands the facts but attributes them to the wrong person. Which information was unclear?
Correct answer: D
If the facts are understood but assigned to the wrong person, the problem is not basic comprehension of the facts; it is unclear source or reference information. Names, labels, dates, or explicit links can prevent false attribution. The speed, colour, or timing of feedback does not normally identify who or what the information concerns.
A sender provides too much background before the main message and the receiver loses attention. What is the best structure?
Correct answer: A
Putting the main point first tells the receiver the purpose quickly and gives a reason to continue reading or listening. Necessary background can then be added in an organised way to support the point. An unordered list increases confusion, removing the main point defeats the message, and writing only feedback does not communicate the intended information.
A written message is intended for people with different reading abilities. Which measure is most inclusive?
Correct answer: B
Simple language, descriptive headings, short organised sections, and clear visual cues make a message easier for people with varied reading skills. These choices support comprehension without removing useful information. Complex vocabulary and tiny text create barriers, while removing every image may remove helpful cues rather than improve accessibility.
A receiver initially misinterprets a message but corrects it by asking a question. What does this demonstrate?
Correct answer: C
The receiver notices possible confusion, asks for clarification, and uses the answer to correct the original interpretation. This shows self-correction through feedback and illustrates why communication is a cycle rather than a one-way transfer. The channel has not completely failed, the sender need not be absent, and the fact that clarification was needed does not make the message unnecessary.
An organisation requests feedback but penalises people who give negative responses. What will happen?
Correct answer: D
If people fear punishment for criticism, they are likely to hide problems, give socially acceptable answers, or praise the organisation regardless of their real experience. The resulting feedback becomes incomplete and biased. Punishment does not make the channel faster or the message clearer; it weakens the psychological safety needed for useful communication.
A message clearly states the task purpose, time, and expected outcome. Which quality is strongest?
Correct answer: A
A message is complete when it includes the information needed for the receiver to understand what must be done, why it matters, when it is due, and what result is expected. Clear organisation makes those elements easy to interpret. Entertainment, audience size, and confidentiality may matter in other situations but do not establish completeness of the instruction.
A sender tests a message on a small group before sending it widely. What is the main purpose?
Correct answer: B
Testing a message with a small sample is a form of pretesting or pilot feedback. It can reveal unclear words, confusing instructions, unsuitable examples, or unintended interpretations before the message reaches a large audience. The purpose is improvement, not increasing cost, reducing the audience permanently, or eliminating feedback; feedback is exactly what makes the test useful.
A response is factually correct but does not address the original question. What kind of feedback is it?
Correct answer: C
Accuracy alone is not enough for useful feedback. A response must also be relevant to the message or question it answers. If correct facts are unrelated, the receiver still does not get the needed information or solution. This is not necessarily a technical barrier, and it cannot be called complete or final proof of successful communication merely because the facts are true.
A message is clear to its intended receiver but may be misunderstood if shared publicly. What should the sender do?
Correct answer: D
Digital messages can be forwarded, quoted, or viewed by people who do not know the original situation. The sender should state essential context, avoid ambiguous wording, and consider how the message might be interpreted outside its first audience. Removing context or making no change increases risk, while deleting the receiver's name does not solve the meaning problem.
The sender observes both the words of feedback and the time taken to respond. What additional information may this provide?
Correct answer: B
The content of a reply shows what the receiver says, while response time may offer an additional clue about hesitation, reflection, difficulty, or urgency. It is only a supporting cue, not definite proof of emotion or understanding, because delays can have many causes. The timing does not reveal the channel's cost or the original source.
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