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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
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Expert · Level 5View options
Identity of the sender
Availability of the channel
Necessary timing information in the message
Type of feedback
Expert · Level 5View options
Feedback will always be fast
The channel will become safer
The number of receivers will decrease
Different interpretations will arise during decoding
Expert · Level 5View options
Because feedback continuously changes roles and messages
Because no channel is ever used
Because the receiver never understands
Because the sender always remains the same
Expert · Level 5View options
The message was very long
The receiver understood the correct meaning and responded or acted appropriately
The channel was very expensive
The sender continued speaking continuously
Expert · Level 5View options
Decoding
Medium selection
Message transmission
Feedback creation
Expert · Level 5View options
Language of the message
Not choosing a medium suited to receiver habits
Length of feedback
Identity of the sender
Expert · Level 5View options
The sender’s name is unclear
The medium is too slow
The data is incomplete in meaning due to missing context
Feedback is too quick
Expert · Level 5View options
Receiver selection
Idea formation
Purpose of the message
Coordinated transmission through the medium
Expert · Level 5View options
The initial feedback was insufficient to measure actual understanding
The medium failed completely
The message was definitely wrong
The receivers were absent
Expert · Level 5View options
Spelling of the message
Selection of the receiver group
Timing of feedback
Type of encoding
Expert · Level 5View options
The medium will change
The sender’s identity will disappear
The task may be performed in the wrong order
Feedback will automatically end
Expert · Level 5View options
Colour of the medium
Length of the message
Age of the sender
Voluntariness and authenticity of feedback
Expert · Level 5View options
It increases the chance of understanding across different reception needs
It eliminates the need for feedback
The facts of the message change
The receiver’s role ends
Expert · Level 5View options
Incorrect receiver selection
Inconsistency among parts of the message
Technical barrier
Absence of feedback
Expert · Level 5View options
The person who wrote the notice
A person who knows all abbreviations
A person new to or unfamiliar with the subject
A person who gives no feedback
Expert · Level 5View options
Security of the medium
Number of receivers
Spelling of the message
Biased feedback collection
Expert · Level 5View options
Verbal and non-verbal cues conflict
The medium is too expensive
The receiver received no message
Feedback is too specific
Expert · Level 5View options
All media will stop
Different receivers will receive different meanings
The sender’s identity will change
Feedback will be identical
Expert · Level 5View options
Sender identity
Medium availability
Visual or linguistic emphasis
Source of feedback
Expert · Level 5View options
Only increase message length
Remove all examples
Replace the receivers
Explain technical terms using simple language and examples
Expert · Level 5View options
Correct understanding and meaningful response
Time of sending
Receiver’s address
Name of the medium
Expert · Level 5View options
Treat their feedback as the opinion of the whole group
Seek feedback separately from quieter members
End the meeting immediately
Change the topic of the message
Expert · Level 5View options
The sender will not be identified
The medium will be unavailable
The time may be interpreted differently
Feedback will stop automatically
Expert · Level 5View options
Technical noise
Medium failure
Absence of sender
Selective response or reception
Expert · Level 5View options
Message distortion during re-encoding
Improvement in receiver selection
Medium security
Complete feedback
Question 1ExpertLevel 5
A company sent a policy to employees but did not state when it would take effect. Which element remained incomplete?
Correct answer: C
A policy message should tell employees what the policy requires and when those requirements begin. Without an effective date or time, employees may follow different rules or be unsure when to act. The sender and channel may be clear, and the issue is not about feedback. The missing effective time is therefore necessary timing information within the message.
If a sender deliberately chooses wording that permits two meanings, what is the most likely result?
Correct answer: D
Wording with two possible meanings does not give receivers one clear idea to decode. Their experiences and expectations may lead them to choose different interpretations, producing confusion or disagreement. Such ambiguity does not automatically change feedback speed, channel safety, or audience size.
Why is communication represented as a cycle rather than merely as a straight line?
Correct answer: A
Communication does not necessarily end when the sender delivers a message. The receiver responds through words, actions, or questions, and that response becomes new information. Roles may then change: the receiver becomes a sender and the original sender becomes a receiver. This continuing feedback makes a cycle.
Which is the best evidence of an effective communication cycle?
Correct answer: B
Communication is effective when the receiver decodes the intended meaning and gives a suitable response or performs the expected action. Length, cost, and continuous speaking do not prove understanding. The receiver's accurate interpretation and appropriate response provide direct evidence that the communication cycle worked.
A sender writes a clear message but the receiver interprets it using outdated rules. At which stage did the main error occur?
Correct answer: A
Decoding is the receiver’s process of assigning meaning to the received symbols or words. Here, the message arrived and was clearly written, but the receiver used an outdated rule system while interpreting it. Therefore the main problem occurred during decoding. Medium selection and transmission concern delivery, while feedback comes after interpretation.
A school posts an urgent notice only on its website although most parents check a messaging application. What is the main weakness?
Correct answer: B
A communication medium should be selected according to the receiver’s access, habits, urgency, and likelihood of noticing the message. If most parents check the messaging application, using only a website may delay or prevent delivery in practice. The issue is not necessarily the language, sender identity, or feedback length; it is poor medium selection.
A message gives correct percentages but does not state the base used for calculation. What is the main problem for the receiver?
Correct answer: C
A percentage is meaningful only when the receiver knows what total or comparison group it describes. For example, 20 percent of ten people and 20 percent of ten thousand people represent very different quantities. The figures may be mathematically correct, but missing context prevents accurate interpretation. This is a completeness and context problem.
In a video conference, the picture arrives before the sound. Which element is affected most?
Correct answer: D
Audio and video synchronisation is part of transmission through the communication medium. When the picture and sound arrive at different times, gestures may not match spoken words, making decoding difficult and reducing clarity. The sender’s purpose and receiver selection may remain unchanged. Thus the main defect is a technical transmission problem in the medium.
A teacher asks students to raise their hands if they understand. All raise their hands but many later answer incorrectly. What can be concluded?
Correct answer: A
Raising a hand is a simple acknowledgement, but it does not show whether students can explain or apply the idea. Later incorrect answers reveal that the first feedback method did not test depth of understanding. Specific questions, examples, or a short task would provide stronger evidence. The result does not prove that the medium or message was completely wrong.
The sender sends a message to the correct person but also copies people who should not receive it. Which element was planned incorrectly?
Correct answer: B
Receiver selection includes deciding who needs the information and who should not receive it. Copying unnecessary people can expose private information, create confusion, and increase the risk of misuse. The message may be correctly spelled and encoded, but the distribution list was poorly planned. Feedback timing does not determine who should receive the original message.
The words in an instruction are clear but the sequence is reversed. What is the most likely result for the receiver?
Correct answer: C
Instructions communicate not only which actions to perform but also the order in which to perform them. If the sequence is reversed, a receiver may begin a later step too early or miss a required preparation, producing an incorrect result. Clear vocabulary alone cannot repair poor organisation. The medium, sender identity, and feedback are separate elements.
The receiver understands the message but agrees because of social pressure. What should the sender examine?
Correct answer: D
Understanding a message and freely agreeing with it are different matters. Social pressure may cause a receiver to give the answer expected by others rather than express a genuine view. The sender should create a safe setting, allow private responses when appropriate, and check whether feedback is voluntary and authentic. Colour, length, or age does not address this problem.
A sender presents the same message through an image, written text, and audio. What is the greatest benefit?
Correct answer: A
Presenting consistent information in several modes can support people with different access needs, preferences, or strengths. Text can be searched, an image can show a visual relationship, and audio can help someone who cannot read the display easily. Multimodal communication does not remove the need for feedback, and every version must preserve the same facts and purpose.
An email subject says urgent but the body states that the task is due next month. What problem does this illustrate?
Correct answer: B
The subject line and body are both parts of the same message and should communicate a consistent priority. Calling the matter urgent in the subject but giving a distant deadline in the body may cause unnecessary alarm or incorrect planning. This is not primarily a receiver, technical, or feedback problem; it is inconsistency within the message itself.
A notice contains many abbreviations without their full forms. Which receiver will face the greatest difficulty?
Correct answer: C
Abbreviations work like a shared code. A reader who already knows the subject can decode them, but a newcomer may not know what the letters represent and may misunderstand the notice. Giving the full form at first use and then using the abbreviation improves clarity. Feedback behaviour does not determine whether the code itself is understood.
The sender asks for feedback but frames the question so that only the preferred answer is likely. What is the problem?
Correct answer: D
A leading question can pressure or guide the receiver toward the answer the sender wants, so the collected response may not represent the receiver’s real opinion. Neutral, open, and specific questions allow agreement, disagreement, and suggestions. The issue is therefore bias in feedback collection, not the security of the medium, number of receivers, or spelling.
The verbal part of an instruction is correct but the speaker points in the opposite direction. Why may the receiver become confused?
Correct answer: A
Spoken words and pointing are two communication cues. When they indicate different directions, the receiver cannot easily decide which meaning the speaker intends, so decoding becomes uncertain. The speaker should align gestures with words or explicitly correct the gesture. The receiver did receive a message, and the cost of the medium or specificity of feedback is irrelevant.
A message is translated into several languages but a key condition changes in one version. What is the main risk?
Correct answer: B
Translation should carry the same essential meaning, conditions, and limits into another language. If a key condition changes in one version, receivers may follow different rules or make unequal decisions. This creates semantic inconsistency and may cause practical harm. The sender’s identity and the operation of other media do not automatically change, and feedback need not become identical.
The receiver understands the meaning correctly but fails to recognise the priority within the message. Which cue was weak?
Correct answer: C
Priority is communicated through emphasis such as order, headings, bold type, colour used appropriately, urgency words, or explicit deadlines. If these cues are weak or absent, a receiver may understand the facts but not know which action matters first. Sender identity, medium availability, and feedback source do not normally express priority within the message.
A technical message is clear to experts but unclear to the general public. What is the best solution?
Correct answer: D
A message should be adapted to the receiver’s knowledge level. Replacing specialised terms with plain explanations, defining necessary terms, and adding familiar examples helps the public decode the idea without losing the essential facts. Simply making the message longer may add more difficulty, and removing examples reduces support. Changing the audience is usually not the practical solution.
After sending a message, the sender checks only delivery confirmation. Which communication aspect remains untested?
Correct answer: A
A delivery confirmation usually shows that a message reached an account or device; it does not show that the receiver opened it carefully, understood its meaning, or can act on it correctly. A meaningful reply, paraphrase, question, or demonstration is needed to test understanding. Sending time, address, and medium name do not measure comprehension.
In a meeting, only the most vocal members provide feedback. What caution should the sender take?
Correct answer: B
The people who speak most often may not represent members who are shy, junior, uncertain, or simply reflective. Treating their responses as the whole group’s view can produce biased conclusions. The sender should invite everyone, use written or private responses when suitable, and check quieter members’ opinions. Ending the meeting or changing the topic does not improve representation.
An instruction states a deadline but does not mention the time zone. What problem will international receivers face?
Correct answer: C
A clock time refers to different actual moments in different time zones. Without a stated zone, receivers may submit work too early or too late because each interprets the deadline using local time. International instructions should include a time zone or a universally clear reference. This ambiguity concerns temporal context, not sender identity, medium availability, or feedback.
The receiver responds but addresses only the convenient part of the question. What barrier does this suggest?
Correct answer: D
A response to only the convenient part may indicate selective reception, selective attention, or selective answering. It does not demonstrate that the receiver has considered the whole message. The sender should restate the unanswered points, ask focused follow-up questions, and confirm each important requirement. No evidence here shows that the medium failed or that the sender was absent.
A sender changes the wording based on feedback but unintentionally changes the purpose of the message. What would this be called?
Correct answer: A
Re-encoding means expressing a message again in revised words, symbols, or format. The wording may change to improve clarity, but the original purpose and essential meaning must remain stable. If revision changes the goal, condition, or intended action, the message has been distorted during re-encoding. Receiver selection, security, and feedback completeness describe different issues.
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