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In this Class 9 Artificial Intelligence topic from Communication Skills-I, students learn how communication moves from a sender to a receiver through a message and a suitable channel, and how feedback completes the cycle. They explore the roles of encoding and decoding, recognise the importance of context, and see how noise or other barriers can affect meaning. The topic helps them understand clear, effective communication in everyday and AI-related interactions.
TOPIC PRACTICE
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Expert · Level 2View options
Incorrect sender selection
Faulty decoding due to incomplete reception
High cost of the medium
Absence of feedback
Expert · Level 2View options
The medium is too slow
There are too many receivers
The symbol's meaning is ambiguous without context
The sender does not reply
Expert · Level 2View options
Length of the medium
Colour of the message
Amount of feedback
Credibility of the sender
Expert · Level 2View options
Assessing the reliability of feedback
Stopping encoding
Removing the medium
Lengthening the message
Expert · Level 2View options
Truthfulness of the message
Logical organisation of the message
Availability of the medium
Number of receivers
Expert · Level 2View options
Linguistic noise
Emotional noise
Technical synchronisation barrier
Cultural noise
Expert · Level 2View options
Identifying the sender
Selecting the medium
Receiving the message
Determining whether the task is completed correctly
Expert · Level 2View options
Adaptive communication
Message distortion
Receiver replacement
Medium failure
Expert · Level 2View options
The number of receivers will decrease
Inconsistent versions will cause confusion
All media will stop
Feedback will automatically end
Expert · Level 2View options
Technical fault
Absence of sender
Incomplete active listening
Wrong colour of the medium
Expert · Level 2View options
The communication medium will stop working
The receiver's identity will change
Feedback will be received earlier than expected
An opinion may be mistaken for a fact
Expert · Level 2View options
Feedback-based re-encoding
Receiver selection
Medium termination
Noise creation
Expert · Level 2View options
Cost of the medium
Lack of a shared code system
Excessive feedback
Date of the message
Expert · Level 2View options
Repetition of response
Neglect of medium
Treating silence as definite feedback
Completeness of encoding
Expert · Level 2View options
Speed of the medium
Length of the message
Timing of feedback
Encoding according to cultural context
Expert · Level 2View options
Analyse the reasons and receiver groups behind the feedback
Treat only the first response as true
Ignore all responses
Stop the message forever
Expert · Level 2View options
Imbalance between clarity and colour
Imbalance between conciseness and completeness
Imbalance between sender and medium
Imbalance between feedback and noise
Expert · Level 2View options
Availability of the medium
Reception of the message
Contextual decoding
Transmission of feedback
Expert · Level 2View options
Cost of the medium
Receiver's address
Length of the message
Confirmation of understanding through meaningful feedback
Expert · Level 2View options
The receiver may wrongly apply the rule to every situation
The medium's colour will change
Feedback will automatically become positive
The sender will become the receiver
Expert · Level 2View options
The medium will become technical
Feedback will not represent the whole receiver group
The message language will change automatically
The sender's identity will disappear
Expert · Level 2View options
Receiver selection
Medium security
Structural clarity of the message
Direction of feedback
Expert · Level 2View options
The medium will become slower
The number of receivers will increase
The source of the message will change
The feedback will not reveal the depth of understanding
Expert · Level 2View options
Sender in a new communication cycle
Medium of the first cycle
Permanent receiver
Communication barrier
Expert · Level 2View options
The receiver will completely ignore the title
The receiver may form an incorrect context in advance
The medium will change automatically
Feedback will no longer be needed
Question 1ExpertLevel 2
A receiver skips an important middle paragraph while reading a message. What is the main cause of the later incorrect response?
Correct answer: B
The receiver has not fully received the message because an important paragraph was skipped. The missing information can make decoding incomplete or incorrect, which then produces a wrong response. Sender selection and medium cost are unrelated, while feedback may help later but is not the immediate cause.
An organisation uses the same abbreviation for different departments. Why does confusion occur in messages?
Correct answer: C
The same abbreviation can represent different departments, so the receiver cannot determine its intended meaning from the symbol alone. This is semantic ambiguity, because the uncertainty concerns meaning rather than speed, number of receivers, or a missing reply. Writing the full department name or adding suitable context removes the ambiguity and makes decoding more reliable.
The message was correct but the receiver rejected it due to distrust of the sender. Which factor is influencing communication?
Correct answer: D
A receiver evaluates not only the content but also the source. If the sender is considered unreliable, even an accurate message may be rejected or doubted. This factor is the sender’s credibility. The length or colour of a medium and the amount of feedback do not directly explain distrust of the source.
The receiver understands the message correctly but intentionally gives opposite feedback. What is the main challenge for the sender?
Correct answer: A
If the receiver understood the message but deliberately gives an opposite response, the sender must decide whether the feedback represents genuine agreement, disagreement, or intention. Therefore, the key challenge is assessing its reliability. The sender may compare the response with later actions, clarification questions, or results; stopping encoding, removing the channel, or simply lengthening the message does not solve this issue.
An announcement includes all necessary facts but presents them without order. Which quality is lacking?
Correct answer: B
The facts may all be true and complete, but an unordered presentation makes the announcement difficult to follow. Logical organisation places related points together and presents them in a useful sequence, such as purpose, details, and action required. It is not a problem of truth, channel availability, or receiver count.
In a video message, the picture is clear but the audio does not match the lip movement. What type of noise is this?
Correct answer: C
When speech and lip movement are out of sync, the problem is caused by the technical transmission or processing of the audio and video. The receiver may hear the words but struggle to connect them with the speaker’s visual actions. It is therefore a technical synchronisation barrier, not a language, emotional, or cultural difference.
The sender states the task but does not define the success criterion. What difficulty will the receiver face?
Correct answer: D
A task instruction tells the receiver what to do, but a success criterion explains what an acceptable result looks like. Without that standard, the receiver may complete the activity yet remain unsure whether the quality, quantity, time, or format is correct. The difficulty is therefore evaluating completion, not identifying the sender, choosing the channel, or receiving the message.
A sender changes examples based on receiver feedback while keeping the core facts unchanged. Which ability does this demonstrate?
Correct answer: A
Adaptive communication adjusts presentation to the receiver’s needs without changing the essential meaning. Replacing a difficult example with a familiar one can improve understanding while preserving the core facts. This is not distortion because the information remains accurate, and no receiver or medium is being replaced or failing.
Copies of a message are sent through several media but one medium contains an older version. What is the main risk?
Correct answer: B
Receivers using different channels may see different instructions, dates, or requirements. They can then act inconsistently or believe that another group is mistaken. The main communication risk is confusion caused by inconsistent versions. Sending copies through several channels does not automatically reduce receivers, stop media, or end feedback.
A receiver keeps preparing a reply while listening and misses information in between. What is the main barrier?
Correct answer: C
Active listening requires the receiver to pay attention, understand the complete message, and respond after processing it. Preparing a reply while the speaker is still talking divides attention, so important details may be missed. This is incomplete active listening, not a technical fault or sender absence. The colour of a medium has no meaningful connection with the listening failure.
Facts and opinions are not clearly separated in a message. What is the greatest risk for the receiver?
Correct answer: D
When facts and opinions are not clearly distinguished, the receiver may treat a personal view, assumption, or prediction as verified information. Therefore, option D is correct. A fact is information that can be checked with evidence, whereas an opinion expresses a viewpoint or judgment. Mixing them can lead to misunderstanding and poor decisions; it does not normally stop the medium, change the receiver’s identity, or speed up feedback.
A teacher first gives a difficult definition and then adds a daily-life example after observing student reactions. Which stage is improved?
Correct answer: A
The teacher uses feedback from students to express the same idea in a more familiar form. Changing the explanation while preserving its meaning is re-encoding, specifically feedback-based re-encoding. The students have not been replaced, the medium has not ended, and the teacher is reducing rather than creating communication noise.
A public notice uses a colour code understood only by employees. What is the main problem for outsiders?
Correct answer: B
A code works only when the sender and receiver attach the same meaning to its symbols. Since outsiders do not know the colour code, they may receive the notice but fail to decode it correctly. The problem is the absence of a shared code system, not cost, feedback quantity, or date.
The sender assumes agreement because the receiver gives no reply. What logical error is this?
Correct answer: C
Silence is ambiguous: the receiver may be busy, confused, absent, unable to respond, or actually agreeable. Therefore, no reply cannot be treated as definite agreement. The sender should ask for an explicit confirmation or use a clear feedback method. The other choices do not describe this faulty assumption.
Humour used in a message is considered offensive in the receiver's culture. Which planning was insufficient?
Correct answer: D
Humour, gestures, colours, and expressions can carry different meanings in different cultures. The sender should consider the receiver’s cultural context before encoding such a message. Failing to do so can create offence and misunderstanding. Message length, channel speed, and feedback timing do not address the cultural meaning of the humour.
The sender receives conflicting feedback from several receivers. What is the most appropriate next step?
Correct answer: A
Conflicting feedback may result from different backgrounds, needs, interpretations, or levels of understanding among receiver groups. The sender should examine who gave each response and why before changing the message. Accepting the first answer or ignoring all feedback is unreliable, and permanently stopping communication is unnecessary.
A message is shortened so much that essential conditions are removed. What imbalance does this illustrate?
Correct answer: B
Conciseness means expressing a message briefly, while completeness means including all information needed for correct understanding or action. If shortening removes essential conditions, brevity has been given priority at the cost of completeness. Thus option B identifies the imbalance. Colour is irrelevant, and the example does not describe a problem between the sender and channel or between feedback and noise.
A receiver understands the facts but fails to recognise the purpose of the message. Which part remains incomplete?
Correct answer: C
Understanding isolated facts is not the same as understanding the intended meaning or purpose. The receiver needs context, such as the situation, audience, and desired action, to decode the message fully. Since the facts were received, the missing part is contextual decoding, not channel availability or feedback transmission.
After sending information, a sender checks whether it was delivered but not whether it was understood. Which check is missing?
Correct answer: D
Delivery only shows that the message reached the receiver; it does not show that the intended meaning was understood. The sender should ask a meaningful question, request a summary, or check the receiver’s action. Such feedback confirms decoding. Cost, address, and length do not prove understanding.
In an important instruction, the sender gives examples but does not state exceptions. What is the main risk?
Correct answer: A
Examples show how a rule works in selected cases, but they do not automatically explain its limits. If exceptions are omitted, the receiver may treat the rule as universal and apply it where it is unsuitable. Clear instructions should state important conditions and exceptions. The other options are unrelated consequences.
In a meeting, feedback is collected only from senior members although junior members are also receivers. What problem will arise?
Correct answer: B
Senior members may have different responsibilities, experience, or interpretations from junior members. Feedback collected only from them may therefore miss confusion or needs in the rest of the audience. Representative feedback should include relevant receiver groups. The meeting medium and sender’s identity are not changed by selective feedback.
A written message is grammatically correct but uses long sentences whose relationships are difficult to follow. What is the main weakness?
Correct answer: C
Correct grammar does not guarantee that ideas are easy to follow. Very long or poorly connected sentences can hide relationships between causes, steps, and conclusions. Structural clarity improves when ideas are ordered and sentences are divided appropriately. Receiver selection, security, and feedback direction do not explain this writing problem.
A sender requests feedback but allows only yes or no for a complex topic. What is the limitation?
Correct answer: D
A yes-or-no response can show a broad position, but it cannot reveal which part the receiver understands, misunderstands, or needs explained. Complex topics require open questions, reasons, or a short summary. Thus the limitation concerns the depth and usefulness of feedback, not channel speed or receiver number.
After understanding a message, the receiver explains it to another person in his own words. What is the receiver's role now?
Correct answer: A
A communication role depends on the direction of the current message. The person was initially a receiver, but after reformulating the information and sending it to someone else, that person becomes the sender of a new communication cycle. The individual is not the medium, because a medium carries the message; nor is the person permanently a receiver or automatically a barrier.
A message contains correct main facts but has a misleading title. How may decoding be affected?
Correct answer: B
A title frames the reader’s expectations before the detailed content is processed. If it suggests an incorrect subject or purpose, the receiver may interpret accurate facts within the wrong context. The title will not necessarily be ignored, and its presence does not change the medium or remove the need for feedback.
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