एक customer service centre में call आने पर पहले ticket बनता है फिर समस्या दर्ज होती है फिर समाधान दल को भेजा जाता है। यह क्या है?
In a customer service centre after a call arrives first ticket is created then problem is recorded then it is sent to solution team. What is this?
Explanation opens after your attempt
B. कार्यविधिProcedure
Concept
It is the sequence of customer complaint handling. In exams treat ticket flow as procedure.
Why this answer is correct
The correct answer is B. कार्यविधि / Procedure. It is the sequence of customer complaint handling. In exams treat ticket flow as procedure.
Exam Tip
यह customer complaint handling का क्रम है। परीक्षा में ticket flow को procedure मानें।
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