यदि शिकायत प्रक्रिया में escalation route नहीं है तो unresolved cases में क्या कमी दिखेगी?
If complaint procedure has no escalation route what weakness appears in unresolved cases?
Explanation opens after your attempt
A. मामला आगे किसे भेजना है unclear होगाIt will be unclear where to forward the case
Concept
Escalation moves unresolved complaints forward. In exams treat escalation as a procedure control point.
Why this answer is correct
The correct answer is A. मामला आगे किसे भेजना है unclear होगा / It will be unclear where to forward the case. Escalation moves unresolved complaints forward. In exams treat escalation as a procedure control point.
Exam Tip
Escalation unresolved complaint को आगे बढ़ाता है। परीक्षा में escalation को procedure control point मानें।
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