यदि किसी व्यक्ति को ग्राहक की शिकायत सुनते समय गुस्सा आता है तो कौन सा कौशल पहले उपयोगी होगा?
If a person becomes angry while listening to a customer's complaint which skill will be useful first?
Explanation opens after your attempt
Correct Answer
A. भावना नियंत्रण और सक्रिय सुननाEmotion control and active listening
Concept
First staying calm and listening is the start of service improvement. In exams connect complaint handling with emotion management.
Why this answer is correct
The correct answer is A. भावना नियंत्रण और सक्रिय सुनना / Emotion control and active listening. First staying calm and listening is the start of service improvement. In exams connect complaint handling with emotion management.
Exam Tip
पहले शांत होकर सुनना सेवा सुधार की शुरुआत है। परीक्षा में complaint handling को emotion management से जोड़ें।
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