किस विकल्प में complaint escalation procedure है?
Which option is a complaint escalation procedure?
Explanation opens after your attempt
B. पहले agent reply करे फिर unresolved case supervisor को जाए फिर manager review करेAgent replies first then unresolved case goes to supervisor then manager reviews
Concept
The step order from agent to manager review is escalation procedure. In exams treat escalation sequence as procedure.
Why this answer is correct
The correct answer is B. पहले agent reply करे फिर unresolved case supervisor को जाए फिर manager review करे / Agent replies first then unresolved case goes to supervisor then manager reviews. The step order from agent to manager review is escalation procedure. In exams treat escalation sequence as procedure.
Exam Tip
Agent से manager review तक escalation का step order procedure है। परीक्षा में escalation sequence को procedure मानें।
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