यदि कर्मचारियों को क्रोधित ग्राहक से शांत भाषा में बात करने की सलाह है पर शब्दशः संवाद तय नहीं है तो यह क्या है?
If employees are advised to talk to an angry customer in calm language but exact dialogue is not fixed what is it?
Explanation opens after your attempt
C. नीतिPolicy
Concept
It is flexible general guidance so it is policy. In exams identify advice with judgement as policy.
Why this answer is correct
The correct answer is C. नीति / Policy. It is flexible general guidance so it is policy. In exams identify advice with judgement as policy.
Exam Tip
यह लचीला सामान्य मार्गदर्शन है इसलिए नीति है। परीक्षा में advice with judgement को policy पहचानें।
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