If an entrepreneur focuses only on profit and ignores customer complaints, what can happen in the long run?
Answer and explanation
Correct answer: Customer trust may decrease
Complaints may reveal problems in quality, service, delivery, or communication. If they are repeatedly ignored, customers may feel neglected, stop returning, share negative experiences, and lose confidence in the brand. Short-term profit cannot guarantee long-term loyalty. Thus declining customer trust is the likely consequence; the other options wrongly treat neglect as beneficial.
Frequently asked questions
What is the correct answer to this question?
Customer trust may decrease
Why is this the correct answer?
Complaints may reveal problems in quality, service, delivery, or communication. If they are repeatedly ignored, customers may feel neglected, stop returning, share negative experiences, and lose confidence in the brand. Short-term profit cannot guarantee long-term loyalty. Thus declining customer trust is the likely consequence; the other options wrongly treat neglect as beneficial.
Which subject and chapter does this question cover?
This is a Class 12 Business Studies question. Chapter: Consumer Protection. Topic: Importance of consumer protection.
