Types of plans

Correct answer: C. Check bill before payment then take manager approval

The correct answer is option C, the sequence for checking the bill and then obtaining managerial approval. A rule is a compulsory direction that says what must or must not be done, usually leaving no choice. A procedure is a series of connected steps performed in a particular order. Option A says not to touch a machine without gloves. It is a safety prohibition, so it is a rule. Option B prohibits entry without an identity card; this is also a direct rule, not a sequence. Option C says to check the bill first and then take the manager’s approval. The words first and then show two ordered actions, so it is a procedure. Option D prohibits smoking in a room and is again a rule. The useful distinction is: a rule tells whether an action is allowed or forbidden, while a procedure explains the order in which actions are carried out.

Correct answer: C. Budget

C is correct because a budget expresses expected results or resource requirements in numerical terms for a specified period. Here, the company has estimated quantities and labour hours for the year.

Correct answer: D. A one-time, state-level product exhibition

D is correct because a single-use plan is designed for a specific, non-recurring purpose. A one-time product exhibition is a particular event, unlike the ongoing activities in the other options.

Correct answer: C. A programme for a one-time export exhibition

C is correct because a programme for a one-time exhibition is made for a specific, non-recurring event, so it is a single-use plan. Policies, rules, and procedures are commonly standing plans used repeatedly.

Correct answer: B. Policy

B is correct because the statement gives general guidance for making innovation-related decisions. Such decision guidance is a policy, not a numerical budget or a specific method of performing a task.

Correct answer: A. A method specifies how to perform a task; a rule prescribes what must or must not be done.

A is correct because a method describes the manner of doing a task, whereas a rule states a specific requirement or prohibition and generally leaves little room for discretion.

Correct answer: B. Strategy

B is correct because the company is choosing how to compete and distinguish itself in response to market rivals. That broad competitive direction is part of its strategy.

Correct answer: A. Objective

The direct answer is A, Objective. An objective states the result that an organisation wants to achieve, and it can often be measured in numbers. Producing 5,000 units every month is a clear, measurable production target. The quantity is 5,000 and the time period is one month, so performance can later be compared with the target. Option A is correct because it gives only the desired output, not the steps for producing it. Option B, Budget, would show planned income, expenditure or allocation of money and resources; no money or spending plan appears here. Option C, Procedure, would list the order of production steps, such as receiving materials, operating machines and inspecting goods; the statement gives no such order. Option D, Policy, is a general guideline for repeated decisions, such as quality or purchasing guidance, not a specific monthly output figure. Remember: a measurable quantity to be achieved by a stated period is an objective, even when no detailed action plan is given.

Correct answer: C. Programme

C is correct because a programme coordinates several related activities for a specific purpose. The museum has brought together arrangements for the special Heritage Week.

Correct answer: A. A programme coordinates related activities and responsibilities, while a budget expresses planned resources or results in numerical terms

A is correct. A programme brings together related activities and responsibilities to achieve a plan, whereas a budget presents planned resources or results in numerical terms.

Correct answer: C. Strategy

C is correct. A strategy sets an organisation's broad, long-term direction and major choices. Choosing technology and redesigning the network as part of that direction goes beyond a single method or procedure.

Correct answer: A. A general commitment to treat customers respectfully; the steps for recording a complaint; the technique for speaking with a customer by phone

A is correct. A policy provides general guidance, a procedure lays out steps in sequence, and a method specifies how to perform a particular task.

Correct answer: D. Rule

D is correct. A rule states a specific instruction that must be followed, without discretion. The statement strictly prohibits ignoring the alarm and specifies the consequence of breaking the rule.

Correct answer: A. Programme

A is correct. A programme coordinates several related activities and resources toward a common objective; here, the activities are combined to raise health awareness.

Correct answer: C. Objective

C is correct. An objective states a result to be achieved. The specified reduction from 12% to 7% and the deadline of the next quarter make this a measurable, time-bound target.

Correct answer: A. Procedure

The direct answer is A, Procedure. A procedure is an ordered series of steps for handling a particular activity. Here the order is clearly given: first check the bill, next check the product condition, and finally obtain finance approval. Because the sequence tells employees what to do step by step, it is a procedure. Option A is correct. Option B, Method, usually means the specific way or technique of performing one step or task, not the complete sequence of several stages. Option C, Strategy, is a broad plan made to achieve an important long-term objective, such as competing in a market; a refund sequence is not a strategy. Option D, Policy, is a general guideline that helps managers make repeated decisions, such as “refunds may be allowed within thirty days”; it does not necessarily list the exact order of actions. Memory cue: sequence of actions means procedure; one best way means method.

Correct answer: A. A plan for a special product-launch event; a regular credit policy

A is correct. A single-use plan is made for a specific, one-time purpose, such as a special launch event. A standing plan, such as a credit policy, guides recurring decisions.

Correct answer: B. Method

A method specifies the prescribed, step-by-step technique for performing a task. Since employees are taught the precise technique of applying bubble wrap to fragile items, this is a method. A rule states what must or must not be done, while a budget concerns financial estimates and a programme is a broader set of activities. Exam tip: Words such as “how to do” or “technique” usually indicate a method.

Correct answer: A. A rule is a specific instruction that must be followed, while a budget presents planned resources or results in numerical terms

A is correct. A rule gives a specific instruction that must be followed; a budget expresses planned resources or results numerically, often in monetary terms.

Correct answer: C. Strategy

C is correct. A strategy sets the organisation's broad direction by taking account of its internal situation and the external environment, including opportunities and threats.

Correct answer: A. A procedure specifies the sequence of steps; a method specifies how a particular step is carried out.

The correct answer is A. A procedure lays out the steps to follow and their order, while a method describes the way of performing a particular task or step.

Correct answer: A. A policy and a rule.

The correct answer is A. Preferring negotiation guides decision-making while allowing judgment, so it is a policy. The firm statement that fake bills must not be accepted prescribes a specific action, so it is a rule.

Correct answer: A. Objective and Strategy

The 30% increase within a specified period is a measurable objective. A market direction shaped in response to syllabus changes is a strategy, which sets a broad course of action in light of changing conditions.

Correct answer: B. Policy and Rule

Fair hearing is a general guideline for handling complaints, so it is a policy. Rejecting a claim supported by a fake receipt is a specific, mandatory direction, so it is a rule.

Correct answer: C. Procedure

The steps must be followed in a specified order to complete the payment. A prescribed sequence of steps for carrying out work is a procedure.