Types of plans

Correct answer: A. Policy gives guidance rule is strict

Policy gives flexible direction while rule is a strict instruction. In exams keep guideline and strict order separate.

Correct answer: B. Procedure

A procedure is a set of steps followed in a fixed sequence to perform a task. Placing paper first and then closing the box are ordered steps in packing, so this is a procedure. A method is a general way of doing work, whereas a procedure emphasises the prescribed sequence of steps. Exam tip: Words such as “order”, “steps”, or “one after another” usually indicate a procedure.

Correct answer: C. Method

A method is a prescribed way or technique of performing a task. Since the painter is using a special brush technique to paint the wall, it is a method. A policy provides broad guidance for decisions, whereas a rule states what must or must not be done. Exam tip: When a question refers to the way or technique of doing a task, the answer is usually method.

Correct answer: B. Strategy

A broad direction for a market target is strategy. In exams link product positioning with strategy.

Correct answer: A. Programme

A camp has many connected activities so it is programme. In exams treat camp planning as programme.

Correct answer: B. Budget

Income and expenditure estimates are included in budget. In exams treat income and expenditure estimate as budget.

Correct answer: C. Policy

It is general behaviour guidance so it is policy. In exams treat should with guidance as policy.

Correct answer: A. Programme

Regular training includes activity time and purpose so it is like a programme. In exams connect training activity plan with programme.

Correct answer: A. Objective

The correct answer is Objective. An objective states a desired result that an organisation seeks to accomplish. The shop has identified a definite performance target—doubling online orders—and has attached a clear time limit of three months. Both the result and the deadline make the target specific and measurable. A policy would guide decisions in general, a procedure would list the ordered steps for increasing orders, and a rule would prescribe or prohibit a particular action. Since the statement says what is to be achieved, not how it will be achieved, it is an objective.

Correct answer: B. Policy

The correct answer is Policy. A policy is a broad guideline that helps employees make decisions in recurring situations while allowing some judgement. The company’s guidance about giving elderly customers priority directs behaviour and service decisions, but it does not prescribe a detailed sequence, state a monetary estimate or prohibit one narrowly defined action. A rule would be more exact and compulsory, a budget would quantify expected income or expenditure, and a method would explain the technique for performing a task. Because this statement provides general direction for customer service, it is a policy.

Correct answer: C. Rule

The correct answer is Rule. A rule clearly states what must or must not be done; here, it prohibits touching the machine without safety gloves.

Correct answer: D. Procedure

The correct answer is Procedure. A procedure specifies the sequence of steps to be followed in carrying out a recurring activity. The words “first” and “then” establish an order: goods are counted before the details are entered in the register. A policy would provide broad guidance, a budget would state expected amounts in numerical terms, and a method would describe the technique used for one task rather than the ordered stages of the whole activity. Because the statement emphasizes what must happen before what, it represents a procedure within the types of plans.

Correct answer: A. Method

The correct answer is Method. A method specifies the way to perform a particular task. A procedure, by contrast, generally lays out a sequence of steps.

Correct answer: B. Budget

The correct answer is Budget. A budget expresses expected income or expenditure for a future period in numerical terms; estimated library expenses fit this description.

Correct answer: C. Programme

Direct answer: Option C, Programme. A programme is a coordinated plan containing several related activities, usually arranged for a particular event or objective. Step by step: the institution has one objective, organising a job fair; it plans venue, time, stalls and registration; these are different but connected activities; together they form a programme. Option A, Objective, would only state the desired result, such as holding a successful fair, not all arrangements. Option B, Method, would explain how to perform one particular task, not the complete event plan. Option C is correct because it combines many activities into one organised plan. Option D, Rule, is a compulsory or prohibited instruction, whereas the statement lists arrangements. Memory cue: one event plus many connected activities = programme.

Correct answer: D. Strategy

The correct answer is Strategy. A strategy is a broad plan for pursuing objectives while responding to the competitive environment; the company’s plan addresses a new competitor through quality and delivery improvements.

Correct answer: A. Standing plan

The correct answer is Standing plan. A standing plan is prepared for repeated and continuing use in situations that occur regularly. A written process for handling customer complaints is applied every day, so it remains available as a standard guide whenever such a complaint arises. A single-use plan is designed for one non-recurring project, while temporary or special plans are limited by a particular short-term or exceptional purpose. The decisive clue is not merely that the process is written; it is that the same guidance is used repeatedly for routine complaints. Therefore, it is a standing plan.

Correct answer: B. Single-use plan

The correct answer is Single-use plan. It is made for a specific, non-recurring purpose, such as this one-time exhibition.

Correct answer: C. Objective

The correct answer is Objective. An objective is a result an organisation aims to achieve. Reducing complaints by 40% within one year states a specific, measurable result and a time frame.

Correct answer: D. Policy

The statement gives general guidance for handling customer complaints rather than prescribing a precise step or sequence. Such broad guidance for decision-making is a policy.

Correct answer: A. Rule

The correct answer is Rule because the statement gives a definite instruction about what must not be done: confidential documents must not be left on an open desk. A rule is a specific and compulsory direction that permits or prohibits a particular action, normally leaving no choice to the employee. A policy is broader guidance used for making decisions, while a programme combines several activities, schedules and resources for a specific purpose. A strategy is a broad course of action for achieving an important long-term objective. Therefore, the direct prohibition concerning document placement is best classified as a rule, not as a policy, programme or strategy.

Correct answer: B. Procedure

Checking past payment information is one of the prescribed steps followed before approving a credit sale; therefore, it is a procedure. A method refers to a particular way of performing one task, whereas a procedure consists of a sequence of steps. Exam tip: identify a procedure when the question describes an ordered series of actions.

Correct answer: D. Budget

A budget is a plan expressed in numerical terms that sets out expected income, expenditure, or use of resources. Fixing a maximum amount for the sales department's travel expenses is a financial allocation, so it is a budget. A rule gives a definite instruction about what must or must not be done; here, the focus is on a monetary limit. Exam tip: Words such as amount, cost, expense limit, or numerical target usually point to a budget.

Correct answer: A. Programme

A programme brings together several related activities and the resources needed to carry them out. Coordinating teachers, a timetable, fees and promotion to launch a class is therefore a programme.

Correct answer: A. An objective states a desired result; a budget expresses expected results or resources in numerical terms.

An objective states the result an organisation wants to achieve. A budget is a plan expressed in numerical terms, such as expected income, expenses or resource requirements. Thus, option A gives the correct distinction.