Objectives

Correct answer: A. When the statement gives general decision-making guidance instead of stating the desired result

An objective states the desired end or result an organisation wants to achieve, for example, “Increase sales by 10% by the end of the year.” A policy, in contrast, is a broad guide for decision-making, such as “Customer complaints will be handled on priority.” Therefore, a statement that guides decisions instead of stating an intended result can be confused with a policy. A target with a number and time limit is usually a clear objective. Exam tip: identify what is to be achieved for an objective, and how decisions are guided for a policy.

Correct answer: A. Environmental and cost control objective

It is linked with both energy saving and expense reduction. In exams identify dual benefit objectives.

Correct answer: A. Attention and resources may scatter

Too many unprioritised targets create confusion. In exams consider limited and prioritised objectives better.

Correct answer: A. Inclusion and market expansion objective

Increasing participation of senior citizens is an inclusion and market expansion target. In exams treat segment inclusion targets as objectives.

Correct answer: C. South zone service team must close 2000 pending tickets by September

The third statement is simple responsible and measurable. In exams connect who what and when with objective communication.

Correct answer: A. Quality and efficiency objective

Reducing scrap rate is a measurable quality and resource efficiency target. In exams identify scrap rate as objective.

Correct answer: A. Control and evaluation

An objective helps control only when actual result can be measured. In exams treat measurable results as necessary.

Correct answer: A. Making defect rate 3 percent next year is objective and micro technique of soldering is method

Defect rate target is objective and soldering technique is method. In exams keep result and technique separate.

Correct answer: A. Cost and service efficiency objective

Reducing complaint cost is a service process cost efficiency target. In exams treat cost per case metrics as objectives.

Correct answer: A. Realign it with the main objective

Departmental targets should match the main objective. In exams understand objective alignment as a management task.

Correct answer: C. Make the business big someday

The third statement is vague and without deadline. In exams words like someday show weak objective.

Correct answer: A. Innovation and collaboration objective

Increasing industry collaboration research is an innovation and partnership target. In exams understand collaboration metrics as objectives.

Correct answer: A. So that the target remains achievable and resource compatible

Considering internal capacity makes the target realistic. In exams connect resource fit with objective setting.

Correct answer: A. Reducing complaints by 25 percent in 90 days is objective and keeping empathy in complaints is policy

Measurable result is objective and decision guidance is policy. In exams keep result and guidance separate.

Correct answer: A. Safety and human resource objective

Safety training compliance is an employee safety and HR target. In exams treat compliance percentage as objective.

Correct answer: A. When it has clear result responsible team and deadline

Clear result responsibility and time guide action. In exams look for clarity and accountability in actionable objectives.

Correct answer: A. route efficiency objective

Reducing distance per parcel is a route efficiency and cost control target. In exams understand operational metrics as objectives.

Correct answer: A. Quantity may be achieved but quality may fall

Only quantity target may cause neglect of quality. In exams consider both quantity and quality objectives.

Correct answer: A. Reduce first week complaint rate for new product from 14 percent to 5 percent in six months

Reducing first week complaint rate is a measurable prevention target. In exams treat prevention metrics as objectives.

Correct answer: A. It is a clear expected result that becomes the basis of planning control accountability and evaluation

Objective works as both result and performance standard. In exams understand objective as result plus control standard.

Correct answer: A. Customer retention objective

Reducing churn rate is a clear measurable customer retention target. In exams identify retention metrics as objectives.

Correct answer: B. Measurable quality objective

Accuracy percentage makes quality measurable. In exams treat accuracy based targets as quality objectives.

Correct answer: C. When responsible team result and deadline are clear

For accountability it must be clear who will do what and by when. In exams treat who what when as signs of a strong objective.

Correct answer: D. Add a customer quality objective along with revenue

Only a revenue target may be incomplete if customer issues are rising. In exams treat balanced objectives as better planning.

Correct answer: A. Supply chain efficiency objective

Improving supplier delivery is a measurable supply chain performance target. In exams treat supplier metrics as operational objectives.