Objectives

Correct answer: A. Raise renewal rate from 62 percent to 81 percent next year

Increasing renewal rate is a customer retention target. In exams identify renewal rate as retention objective.

Correct answer: A. Because balanced evaluation of multiple objectives is necessary

The direct answer is option A: balanced evaluation of multiple objectives is necessary. Cost below target may look successful, but quality below target shows that the organisation has not performed well overall. Step by step: compare actual expense with the cost objective—this part is achieved; compare actual quality with the quality objective—this part is not achieved; consider both results together—overall performance cannot be judged from cost alone. Option A is correct because organisations must examine related objectives together. Option B is wrong because quality can certainly be an organisational objective. Option C is wrong because expense is not always a rule; it may be a financial target or measure. Option D is wrong because targets are specifically meant to be compared with actual performance. The important lesson is that low cost is not useful if it causes defective products or poor service. Memory cue: economy without quality is incomplete success.

Correct answer: B. Objective

It is a measurable result target of service quality. In exams understand support ticket metric as objective.

Correct answer: D. Inclusion objective

Increasing loan access to women entrepreneurs is an inclusion target. In exams understand inclusive finance target also as social objective.

Correct answer: A. Individual targets can link to departmental targets and departmental targets to organisational targets

Objectives can be linked with one another at different levels. In exams understand hierarchy of objectives.

Correct answer: B. Compliance and trust objective

Reducing privacy complaints is linked with compliance and customer trust. In exams treat compliance metric as objective.

Correct answer: C. When it is in simple written language with number and time

A simple written and measurable objective is understood by everyone. In exams treat communicable objective as clear objective.

Correct answer: D. Objective

Increasing purchase frequency is a measurable customer behaviour target. In exams identify customer metrics as objectives.

Correct answer: A. Targets may become impractical or irrelevant

Objectives should fit the environment. In exams consider external environment in objective setting.

Correct answer: C. Standard spray technique for powder coating on metal surfaces

Option C states the technique to be used for doing the work, so it is a method. An objective, in contrast, specifies a desired result, usually in measurable terms. Option B, for example, gives a target of reducing complaints by 22 percent within a fixed period, so it is an objective. Exam tip: a target, percentage, or deadline usually indicates an objective, while a procedure or technique indicates a method.

Correct answer: C. Human resource cost efficiency objective

Reducing hiring cost is a measurable human resource efficiency target. In exams treat hiring cost target as HR objective.

Correct answer: B. Improve a lot by March

March gives time but improve a lot is not measurable. In exams measure is also needed with time limit.

Correct answer: A. Inclusion and social objective

Increasing accessible material is linked with inclusion and social benefit. In exams understand accessibility target as social objective.

Correct answer: B. Lack of balance among objectives

Objectives should not go against one another. In exams match departmental objective with overall objective.

Correct answer: A. Making digital payments 95 percent next year is objective and no cash payment without approval is rule

A measurable target is objective and a binding prohibition is rule. In exams keep target and command separate.

Correct answer: C. Objective

It is a measurable result of a digital service process. In exams identify completion rate target as objective.

Correct answer: A. When resources are limited and there are many targets

With limited resources important targets must be prioritised. In exams connect priority with resource constraint.

Correct answer: B. Educational outcome objective

It is a measurable target for improvement in learning outcome. In exams treat learning improvement target as objective.

Correct answer: A. Accountability will remain unclear

Expected result must be clear for accountability. In exams connect delegation and objective clarity.

Correct answer: A. The objective is to increase sales by 20 percent next year and advertising budget is rupees 15 lakh

Sales growth target is objective and expense amount is budget. In exams distinguish result target and money plan.

Correct answer: A. Productivity and service efficiency objective

Increasing capacity per employee is a productivity and service efficiency target. In exams treat per employee output as productivity objective.

Correct answer: A. They are clear results that become the basis of direction control and evaluation of plans

Objectives state results and provide the basis for planning control and evaluation. In exams understand objectives as results and standards.

Correct answer: A. Lack of operational level objectives

A main objective must be converted into smaller operational targets. In exams connect broad objective with operational objective.

Correct answer: A. Quality and customer service objective

Reducing complaint recurrence is a measurable service quality target. In exams identify recurrence metrics as objectives.

Correct answer: A. Increase sales by 12 percent next year after seeing rising market demand and available production capacity

The first target is set after seeing both opportunity and capacity. In exams check external and internal fit for realistic objectives.