Objectives

Correct answer: A. Reduce plastic packaging by 40 percent next year

Reducing plastic packaging is an environment related target. In exams treat eco related target as environmental objective.

Correct answer: A. Time and quantity

3500 is quantity and March 2028 is the deadline. In exams treat quantity plus deadline as a strong objective.

Correct answer: A. Organise free skill camps in 25 villages next year

Skill camps in villages are targets linked with social benefit. In exams understand community benefit as social objective.

Correct answer: A. Because it cannot be measured

The direct answer is A: “become good” cannot be measured clearly. A good objective should tell people exactly what result is expected and should allow progress to be checked. The phrase “become good” has no fixed standard. Different people may understand “good” in different ways, and there is no number, quality level, or test for deciding whether the organisation has achieved it. Therefore it is vague and weak as an objective. Option A is correct because the statement cannot be measured. Option B is wrong because the phrase is not too numerical; in fact, it contains no numerical measure at all. A numerical objective such as increasing sales by 10 percent is usually stronger. Option C is wrong because “become good” is not time bound. It does not say by when the improvement must happen. Option D is wrong because the phrase is not clear; it is general and unclear. A better objective would say something like achieving a specified quality score by a specified date. The exam cue is simple: words such as good, better, soon, or satisfactory need a clear measure and deadline before they become strong objectives.

Correct answer: A. Increase daily production from 1200 units to 1700 units in four months

Increasing daily production is a measurable target of production department. In exams treat output target as production objective.

Correct answer: A. They help choose alternatives according to target

Objectives show which alternative suits the target. In exams remember objective as a decision guide.

Correct answer: A. Service quality objective

Patient satisfaction is a target related to service quality. In exams treat satisfaction score as service objective.

Correct answer: A. When it is impossible and vague

The direct answer is A, when the objective is impossible and vague. An objective motivates employees when it gives a clear, meaningful and realistically reachable target. Employees need to know what is expected and must believe that effort can lead to success. If a target is impossible, people may feel that effort will never be enough. If it is vague, they cannot understand exactly what to do or how success will be measured. Option A is correct because impossibility removes hope of achievement and vagueness removes direction. Option B, a clear objective, is more motivating because employees understand the target. Option C, an achievable objective, encourages effort because success is realistically possible. Option D, a measurable objective, helps employees see progress and evaluate performance. A strong objective should normally be clear, specific, achievable and measurable, while still being challenging. Memory cue: a good goal should stretch people, not confuse them or make success impossible.

Correct answer: A. Increase total market share from 4 percent to 8 percent in three years

Total market share is a broad organisation level target. In exams treat company wide target as organisational objective.

Correct answer: A. Coordination problem may occur

Mismatched objectives can take departments in different directions. In exams connect aligned objectives with coordination.

Correct answer: A. Raise complaint resolution satisfaction from 83 percent to 94 percent in six months

Complaint resolution satisfaction is a target linked with customer service. In exams treat customer outcome as service objective.

Correct answer: A. Objective is result and method is technique of doing work

Objective states what to achieve while method states how to do. In exams keep result and technique separate.

Correct answer: A. Marketing objective

Increasing customer base is a target linked with marketing. In exams treat customer base target as marketing objective.

Correct answer: A. They reduce confusion

Written and clear objectives give the same information to everyone. In exams treat written clarity as the strength of objective.

Correct answer: D. Increase sales sometime in future

Sometime in future does not clearly state time limit. In exams treat a time bound target as a better objective.

Correct answer: A. Reduce workplace accidents from 32 to 12 next year

Reducing accidents is a target linked with safety improvement. In exams understand accident reduction as safety objective.

Correct answer: A. Other plans are made in the right direction

Objectives become the basis of further plans. In exams remember planning starts with objectives.

Correct answer: A. Inclusion objective

It is a measurable target linked with educational access and inclusion. In exams inclusion access target may also be treated as social objective.

Correct answer: A. Add measure or number

Adding number or measure makes an objective measurable. In exams consider measurable objectives better.

Correct answer: A. Raise cash reserve ratio from 6 percent to 9 percent next year

Cash reserve ratio is a measure linked with liquidity. In exams understand liquidity measure target as financial objective.

Correct answer: A. They clearly state expected results

Clear objectives help everyone understand expected results. In exams remember objectives as a communication tool.

Correct answer: A. Get data analysis training completed by 70 percent employees in nine months

Data analysis training is a target linked with employee development. In exams treat training completion target as development objective.

Correct answer: A. In deciding corrective action

Corrective steps are taken after seeing the gap from target. In exams connect deviation and correction with objectives.

Correct answer: A. Reduce defective units from 7 percent to 3 percent in six months

Reducing defective units is a quality improvement target. In exams treat defect rate reduction as quality objective.

Correct answer: D. Vague words

Vague words make an objective weak. In exams consider specific and measurable objective correct.