Objectives

Correct answer: A. Efforts are focused towards goals

Clear objectives are the starting point that gives planning a definite direction. When an organisation knows precisely what it wants to achieve, managers can select relevant activities, allocate resources, assign responsibilities, and measure progress against the intended result. Thus option A is correct: clarity of objectives focuses efforts toward the goals instead of allowing scattered or conflicting work. Option B is incorrect because objectives guide action rather than stop it. Option C is wrong because decisions are still required to choose methods and resources. Option D is also wrong because planning remains future-oriented and uses objectives to prepare for the future.

Correct answer: A. Later controlling and evaluation

The governing concept is the relationship between planning and controlling. Planning establishes objectives, expected results, and measurable standards. During control, actual performance is compared with those standards; managers can then identify deviations and take corrective action. If no measurement basis exists, it is difficult to decide whether performance is satisfactory or whether the selected method is producing the intended result. Option A is correct. Options B, C, and D are unrelated administrative details and do not depend on performance standards. The question therefore highlights why a meaningful plan should include clear and assessable expectations.

Correct answer: A. Controlling

Planning and controlling are closely connected managerial functions. Planning establishes objectives, expected results, standards, deadlines, and the intended course of action. Controlling later measures actual performance, compares it with those planned standards, identifies deviations, and supports corrective action. Therefore, option A is correct: a detailed plan provides the reference point required for meaningful control. The other options are not managerial functions logically strengthened by objectives and standards. Office cleaning may be an operational activity, and personal life or informal gossip has no role in evaluating organisational performance. Without prior standards, managers would have no clear benchmark against which actual results could be assessed.

Correct answer: A. Objective

An objective is a clearly stated result that an organisation intends to achieve within a specified period. Here the desired result is an increase in research publications, the numerical target is 45 rather than 30, and the time limit is next year. These measurable and time-bound features make option A correct. A policy would provide a general guideline for decisions, such as encouraging quality research. A programme would describe the coordinated activities and schedule needed to reach the target, while a budget would express the financial resources assigned to those activities. The sentence states only the intended performance result, not the means or money, so it is an objective.

Correct answer: B. Results to be achieved

Objectives state what an organisation wants to achieve. In exams connect desired results with objectives.

Correct answer: D. Objective

It is a measurable and time bound target so it is an objective. In exams identify targets with percentage and period as objectives.

Correct answer: A. To increase profit by 12 percent next year

An objective is a specific result that an organisation wants to achieve. A strong objective normally states what is to be achieved and often includes a measurable amount and a time limit. This makes progress easier to check and helps managers guide their work. A broad behaviour or a procedure may be useful, but it is not usually an objective because it does not express a definite result.

Option A gives a measurable increase of 12 percent and fixes the period as the next year. Therefore, it clearly describes a desired performance result and is the best example of an objective. Speaking politely is a desirable behaviour, writing complaint steps is a procedure, and prohibiting cash payment is a rule or restriction. Thus, A is correct.

Correct answer: C. Direction and control will become weak

Vague objectives weaken direction and control. In exams treat clear objectives as a condition for effective planning.

Correct answer: B. Objective

Reducing the dropout rate below 9 percent by the next session is a clear, measurable target with a time limit; therefore, it is an objective. A policy provides general guidelines for action, whereas a programme is a detailed sequence of activities for achieving an objective. Exam tip: A statement specifying a measurable result and a time limit is usually an objective.

Correct answer: A. They provide a basis to measure results

Objectives work like standards with which results are compared. In exams remember the link between objectives and control.

Correct answer: C. Because it has number and time limit

Number and time limit make an objective clear. In exams choose objective for a measurable plus time bound statement.

Correct answer: D. Customers will be treated fairly in cases

The last statement gives guidance so it is like a policy. In exams understand the difference between measurable target and guidance.

Correct answer: A. They give direction to employees

Objectives clarify the direction of work. In exams connect the direction giving role with objectives.

Correct answer: B. Departmental objective

It is the target of a specific department so it is a departmental objective. In exams treat a department based target as departmental objective.

Correct answer: A. When they are clear and challenging

Clear and challenging targets increase effort. In exams connect realistic challenge with motivation.

Correct answer: C. Objective

The statement specifies a measurable result—opening 15 service centres—within a fixed time period, so it is an objective. A policy provides general guidance for decisions, whereas a procedure states the sequence of steps for doing a task. Exam tip: A desired result with a number and a time limit is usually an objective.

Correct answer: B. Measurability

The target can be measured because of the percentage. In exams treat a measurable objective as a strong objective.

Correct answer: A. Division of objectives into levels

Objectives can exist at different levels and departments. In exams distinguish organisational and departmental targets.

Correct answer: C. Increase sales by 10 percent in the next six months

Option C is the best-written objective because it clearly states the target (increase sales), gives a measurable standard (10 percent), and fixes a time limit (six months). Option A has no measure or deadline, while B and D are also vague. Exam tip: A good business objective is usually specific, measurable, and time-bound.

Correct answer: A. Employees may become discouraged

Impossible objectives can make employees feel that the target cannot be achieved. This may lower morale and motivation, and can adversely affect performance. Expenses do not reduce automatically merely because an objective is impossible. Exam tip: Good objectives should be clear, measurable and attainable.

Correct answer: D. Add 2,000 new members by March 2027

Option D states a definite deadline: “by March 2027,” so the time aspect of the objective is clear. It also gives a measurable target of adding 2,000 members. Options A, B, and C state general actions or goals but provide no deadline. Exam tip: Look for words such as “by,” “within,” or a specific month, year, or date to identify a time-bound objective.

Correct answer: A. Deciding the direction of future action

Objectives give direction at the beginning of planning. In exams remember that planning begins with objectives.

Correct answer: A. Service objective

It is a target related to service outcome. In exams identify service outcome targets as objectives.

Correct answer: B. On receiving complaint first receipt then inquiry then reply

The second statement states an order of actions so it is procedure. In exams do not treat sequence as objective.

Correct answer: C. Objective

The direct answer is C: objective. An objective is a specific result that an organisation or department wants to achieve within a stated period. Here the finance department wants to reduce the debtors’ collection period from 45 days to 30 days next year. The starting figure, final figure and time period are all given, so the target is measurable and time-bound. Option A, policy, is a general guide for decision-making, not a numerical result to be achieved. Option B, budget, is a statement of expected income, expenditure or financial resources; this item gives no income-and-expense plan. Option C is correct because it states a clear departmental target. Option D, rule, is a compulsory instruction about what must or must not be done, rather than a desired performance result. Exam cue: a measurable improvement or reduction in a specified time usually indicates an objective.