Correct answer: A. Every employee records customer complaints differently
Explanation: The direct answer is Option A: when every employee records customer complaints differently. In business studies, a method is a planned, systematic way of performing a particular activity. It tells employees the usual sequence or procedure to follow. If different employees record the same kind of customer complaint in different ways, important details may be missed, records may not match and solving complaints becomes slow and confusing. A common method makes the work uniform and easier to check, so Option A is correct. Option B, having enough capital, is a financial condition; it does not by itself show a need for a work method. Option C, a large owner’s office, is a physical facility and has no direct connection with standardising complaint recording. Option D, the advertisement being blue, is a design choice and is unrelated to the procedure for handling complaints. The exam clue is inconsistency in the way work is done: when people need a common procedure, a method is useful.