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If a manager investigates after receiving a complaint and gives proper solution what is this an example of?

Answer and explanation

Correct answer: Professional accountability

Investigating a complaint, making a decision based on facts, and providing a suitable solution demonstrate professional accountability. An accountable manager accepts responsibility for actions and decisions. Ignoring the complaint is the closest opposite behaviour because it avoids responsibility for resolving the issue. Exam tip: In accountability-based questions, look for clues such as investigation, responsibility, and solution.

Related tags

Business StudiesManagement As A ProfessionProfessional AccountabilityManagerial ResponsibilityClass 12Nature And Significance Of ManagementClass 12 Mcq

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