If a manager creates a solution process instead of suppressing complaints which professional quality is shown?

Correct answer: Responsibility and service motive

The direct answer is A: responsibility and service motive. A complaint-resolution process shows that the manager accepts responsibility instead of hiding an inconvenient issue. The reasoning is: complaints are received, recorded, heard, investigated, answered, and used for corrective action. This protects customer and employee interests, improves quality, and builds trust among stakeholders. Option A is correct because both responsibility and service motive are visible. Option B is wrong because merely giving orders does not explain fair listening or solving complaints. Option C is wrong because a conflict of interest means personal interests interfere with fair decisions; creating a solution process does not itself show such a conflict. Option D is wrong because an entry rule concerns who may enter a profession, not how complaints are handled. A professional manager treats complaints as information for improvement, maintains transparency, and seeks a fair remedy. Memory cue: responsible service faces the problem, records it, and solves it; it does not suppress it.