Which example shows service motive of a manager?

Correct answer: Solving customer complaints honestly

The direct answer is A: honestly solving customer complaints shows a service motive. A manager with a service motive considers the legitimate interests of customers, employees, the organisation, and other stakeholders, not only personal gain. The reasoning is step by step: a complaint indicates a problem; the manager listens, checks the facts, gives a truthful response, and works for a fair solution. This protects the customer and improves trust and service quality. Option A is correct because it combines responsibility, honesty, and concern for stakeholders. Option B is wrong because selling a wrong product misleads the customer and harms trust. Option C is wrong because hiding safety rules can expose people to danger and violates responsible conduct. Option D is wrong because ignoring employee problems neglects an important stakeholder and may worsen organisational performance. Service motive does not mean giving away everything or ignoring business goals; it means serving stakeholders ethically while managing effectively. Remember: honest help, safety, and responsibility show professional service.