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Class 12 Business Studies Business Environment Technological environmentExpert

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A company spends heavily on new technology but customer experience does not improve. This indicates which failure?

Answer and explanation

Correct answer: Technology-customer value mismatch

Technology should solve a customer problem. In exams, evaluate investment through customer value.

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Business-Environment Technological-Environment Expert Class-12 Technological Environment Business Environment Business Studies Class 12 Mcq

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