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Class 12 Business Studies Business Environment Technological environmentHard

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A company installs a customer support chatbot but it cannot understand complex complaints. What is the correct managerial conclusion?

Answer and explanation

Correct answer: Technology should be applied according to task complexity

Chatbots are useful for simple tasks but complex cases need human support. In exams identify limits of technology.

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Business-Environment Technological-Environment Chatbot Technology-Limit Technological Environment Business Environment Business Studies Class 12 Mcq

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