Why can skill gap arise in the workforce due to technological change?

Correct answer: Because new technology demands skills different from old skills

The direct answer is option B: new technology demands skills different from old skills. A skill gap means a difference between the abilities workers currently have and the abilities a job now requires. Technology changes machines, software, methods, and the type of work being done. Therefore, a worker who was trained for an older system may not immediately know how to use a new digital tool, automated machine, or data system. This creates a need for training, upskilling, or reskilling. Option A is wrong because employees do not all have the same abilities, and equal ability would not explain a technology-related gap. Option B is correct because it clearly connects technological change with new skill requirements. Option C is wrong because technological change normally means that markets, processes, or customer expectations are changing; saying that nothing changes contradicts the situation. Option D is wrong and irrelevant: customers learning or not learning does not explain the skills needed by the workforce. A business can reduce the gap through training, practice, recruitment of qualified workers, and reskilling existing employees. The key exam idea is: new technology may improve productivity, but workers must learn new methods to use it effectively.