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Class 12 Business Studies Business Environment Technological environmentMedium

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An online platform creates a knowledge base for common customer service problems where customers can find solutions themselves. This is an example of which technological service?

Answer and explanation

Correct answer: Self-help digital service

A knowledge base lets customers find solutions without waiting. In exams treat self-help technology as service improvement.

Related tags

Business-Environment Technological-Environment Knowledge-Base Self-Help-Service Technological Environment Business Environment Business Studies Class 12 Mcq

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