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A hospital starts online appointment booking for patients. What type of change is this?

Answer and explanation

Correct answer: Technological change

The direct answer is option B, technological change. Online appointment booking uses the internet, software, digital records, and an electronic communication system. The important feature is not that the service is in a hospital, but that the method of booking has changed from a traditional process to a digital one. Option A, political change, would involve elections, government policy, or laws, none of which appears here. Option B is correct because digital booking is technology-based and can make scheduling faster and more convenient. Option C, cultural change, would concern beliefs, customs, language, or lifestyle values; these are not the main feature. Option D, geographical change, would concern location, distance, climate, or physical regions; no place has changed. Exam cue: online booking, telemedicine, apps, electronic records, and automated systems are technological examples.

Related tags

Business-EnvironmentTechnological-EnvironmentOnline-Appointment

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