A company creates a system to answer customer questions through email. This is use of which technology?

Correct answer: Electronic communication

The governing concept is electronic communication, which uses digital devices and networks to exchange messages and information. Email enables a company to receive customer questions, prepare replies, and send those replies electronically without relying on physical letters or face-to-face contact. Therefore option C is correct. Physical distribution concerns moving goods from a producer to customers, not sending digital answers. Tax assessment is the process of determining tax liability, and a religious tradition is a cultural or faith-based practice. The system may support customer service as a business function, but the technology specifically identified by the channel is electronic communication. The word “email” provides the direct clue and makes the answer unambiguous.