Demonetisation

Correct answer: A. Cash shortage; therefore, use alternative lawful payments and revise the cash budget

The governing concept is contingency-based managerial response: a business should identify the operational cause and choose a remedy that addresses it directly. Demonetisation could create a temporary shortage of usable cash, so the firm should provide lawful alternatives such as verified digital payments and update its cash budget, payment timing and liquidity assumptions. Option A correctly links the problem with a relevant response. Options B and C are unrelated because paint and product names do not solve a liquidity or queue problem. Option D is also unsound: digital payments require accurate billing and records rather than eliminating them.

Correct answer: A. Reconciliation of sources of bank deposits, sales bills and digital receipts

After demonetisation, the amount and source of cash deposits could receive special scrutiny. A report reconciling bank deposits with sales bills and digital receipts helps a tax advisor verify that the declared sales and deposited amount are consistent. A stock report may help in business operations, but it does not directly establish the source of bank deposits. Exam tip: For tax compliance questions, prefer records that link income, sales and bank transactions.

Correct answer: A. Accept verified digital payments instead of relying on large cash payments

The governing concept is risk reduction through a secure and traceable payment system. Verified digital payments do not require the business to authenticate every physical note and normally create an electronic transaction trail. This can reduce exposure to counterfeit-currency loss while giving customers a convenient way to pay when cash is scarce. Option A is therefore correct because it provides the two stated benefits together. Option B leaves the firm open to counterfeit notes, option C accepts money that cannot lawfully be used, and option D removes evidence of the transaction, weakens accountability and can damage customer trust. Digital payment does not remove every business risk, but it is the best option among those listed.

Correct answer: A. Inclusive change management

The correct answer is inclusive change management. The business encouraged digital payments by teaching customers to use UPI, while also supporting elderly customers who may depend on cash or personal assistance. Customer exclusion would mean denying or limiting service to such customers; here, the business is making the transition easier for them. Exam tip: If a change is introduced along with support for different customer groups, it indicates inclusive change management.

Correct answer: A. Payment and liquidity continuity planning

The governing concept is contingency planning, which prepares an organisation to continue essential operations during an unexpected disruption. Demonetisation could interrupt cash receipts, supplier payments, wage payments and routine banking, so a sound plan would identify alternative payment channels, minimum cash requirements, approval controls, emergency suppliers and communication procedures. Option A is correct because payment and liquidity continuity deal directly with that disruption. Options B, C and D may be ordinary administrative or promotional activities, but none keeps financial operations running during a cash shock. A contingency plan is not simply a document made after the crisis; it is a prepared response that is tested and updated beforehand.

Correct answer: B. Its objective was to address black money fake currency and formal payments

Claiming complete result is not careful. A factual answer states objectives and effects in a balanced way.

Correct answer: A. Low cash dependence, regular bank reconciliation and growth in digital sales

The governing concept is investor due diligence: risk is judged from both operating resilience and the reliability of financial records. Low dependence on physical cash reduces exposure to payment disruption and counterfeit risk. Regular bank reconciliation helps confirm that recorded receipts, deposits and balances agree, while rising digital sales can indicate a traceable and adaptable payment process. Option A therefore presents the strongest evidence of lower operational and compliance risk. Options B, C and D suggest concealment, weak controls, uncertain source of funds or unusable currency. One indicator alone cannot guarantee safety, but the combined pattern in A is materially more credible to an investor.

Correct answer: A. When payment is deducted, no order confirmation is received, and support is unavailable

During demonetisation, cash shortages make customers more dependent on alternative, especially digital, payments. If money is deducted but no order confirmation or support is available, the customer faces uncertainty and fears loss of money. This damages trust, satisfaction, and customer relationship management most severely. Option B improves confidence by providing proof of payment. Exam tip: In customer service questions, payment confirmation and prompt grievance redressal are key indicators of customer trust.

Correct answer: A. Tracking ratio of cash digital and banking transactions over time

Transaction ratio can measure change in payment behaviour. Time-series data is useful for measurement.

Correct answer: A. Focus on essential and small-pack products affordable during low cash

Small packs and essentials may sell better during cash shortage. Product portfolio is linked with demand situation.

Correct answer: A. Old notes became invalid and the firm built a permanent alternative payment system

The governing concept is the distinction between an external environmental shock and the organisation’s adaptive learning. The invalidation of old notes is a policy action imposed from outside the firm, so it represents the shock. Building a permanent alternative payment system is a deliberate internal change that preserves continuity and improves future readiness, so it represents learning. Option A correctly contains both levels. Option B describes cosmetic changes, not meaningful learning. Option C combines a possible effect with destructive record handling, and option D shows non-compliance rather than adaptation. Learning is demonstrated when experience produces a lasting improvement in capability or procedure.

Correct answer: A. Installing system but not keeping security training support and record matching

Merely installing technology is not enough. Without security training and record matching the strategy is incomplete.

Correct answer: A. Main barrier was payment ability so convenience could protect demand

During cash shortage customers may want to buy but cannot pay. Convenience can convert demand into sales.

Correct answer: A. Deciding branch-specific support and resources

Measuring the pace of digital adoption helps a business identify which branches are ready for digital payments and processes and which need training, technical support, or additional infrastructure. Therefore, the main objective is to plan branch-specific support and allocate resources effectively. Applying one identical system everywhere may not suit branches with different customer and staff readiness. Exam tip: In such questions, data collection is usually intended to improve planning and enable targeted decisions.

Correct answer: A. Giving recorded credit for limited period to selected reliable customers

The direct answer is A: give limited, recorded credit to selected reliable customers for a limited period. Working capital is the money needed for daily operations, so unrestricted credit can delay cash inflow and create bad-debt risk. During demonetisation, some genuine customers may temporarily lack cash, so a controlled credit policy can preserve relationships. Reasoning: select customers with a trustworthy payment history; fix a credit limit and due date; record every transaction; follow up for collection. A is correct because it supports sales while controlling cash and recovery risk. B is wrong because unlimited credit to everyone can damage liquidity. C is wrong because refusing every payment option may lose honest customers and sales. D is wrong because unrecorded credit creates fraud, dispute and collection problems. Memory cue: temporary help must be limited, selected and recorded.

Correct answer: A. Customer payment barrier reduces retail sales and also affects supplier payments

In supply chain customer receipts and supplier payments are connected. One barrier affects many links.

Correct answer: A. A date-wise match of sales bills, the cash book and bank deposit slips

The governing concept is documentary auditability: a valid explanation of cash deposits should connect the source of money, the internal record and the bank transaction. Date-wise sales bills show when and why cash was received; the cash book records the amount and accounting entry; and bank deposit slips confirm when that cash reached the bank. Matching these documents creates a consistent trail that can be examined during tax, banking or internal verification. Option A is correct for this reason. Options B, C and D do not establish the source, amount or movement of funds and therefore cannot substantiate the deposits.

Correct answer: A. Dependence of businesses on banking payment rules and government policy

Businesses are affected by external institutions and rules. Demonetisation made this dependence clear.

Correct answer: A. Not responding to disputes after accepting digital payments

The governing concept is that brand trust depends on reliable, transparent and responsive service, especially when customers use a newer payment channel. After accepting a digital payment, the business should acknowledge the transaction, maintain records, investigate errors and communicate a fair resolution for disputes. Ignoring complaints leaves customers uncertain about their money and signals that the firm does not accept responsibility. Option A is therefore the behaviour most likely to weaken long-term trust. Options B, C and D support confidence because receipts provide evidence, clear rules reduce confusion, and secure facilities protect customers. Short-term sales cannot compensate for repeated failures in service recovery.

Correct answer: A. Dependence on a single payment mode should be reduced by building flexible and recorded system

Demonetisation showed that a business can be exposed when it depends too heavily on one payment method. If that method suddenly becomes difficult or unavailable, sales and cash flow may be disrupted. A flexible system using suitable alternatives, together with proper records, helps the firm continue operations, understand transactions, serve customers, and meet compliance requirements during policy or market changes.

Option A is correct because it combines diversification of payment modes with a recorded system. Removing records would reduce transparency, avoiding banking would limit useful facilities, and closing customer support would worsen uncertainty. The principle is not that every payment method must be used at all times; it is that a business should avoid unnecessary dependence and maintain reliable, adaptable processes.

Correct answer: A. Keeping necessary payment records securely and not sharing unnecessary data

Records are needed for compliance but data privacy is also necessary. Secure limited use is the right balance.

Correct answer: A. Invalidity of old notes increasing difficulty of change and daily payments in small shops

Policy may have different objective but creates additional operational effects. This can be called unintended operational impact.

Correct answer: A. It kept better payment facility support communication and essential product availability

A business offering convenience and trust during crisis can move ahead of competitors. Market share does not rise only by price.

Correct answer: A. It was not merely a currency change event but a test of payment risk compliance customer behaviour and digitalisation for businesses

Demonetisation affected many dimensions of business. In expert answers give a broad and balanced conclusion.

Correct answer: B. Difference between cash flow and accounting profit

Even with profit shown cash may not be available for payments. In expert answers keep profit and liquidity separate.