Which is the best example of after-sales service in handicrafts?
Answer and explanation
Correct answer: Providing product repair, care advice and complaint resolution
After-sales service means support provided to a customer after purchase, such as repair, maintenance or care guidance, and complaint resolution. Therefore, option A is correct. Issuing a bill is a service at the time of sale, while ending contact or giving misleading instructions is contrary to good customer service. Exam tip: Link any customer support given after purchase with after-sales service.
Frequently asked questions
What is the correct answer to this question?
Providing product repair, care advice and complaint resolution
Why is this the correct answer?
After-sales service means support provided to a customer after purchase, such as repair, maintenance or care guidance, and complaint resolution. Therefore, option A is correct. Issuing a bill is a service at the time of sale, while ending contact or giving misleading instructions is contrary to good customer service. Exam tip: Link any customer support given after purchase with after-sales service.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Handicrafts.
