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Class 11 Home Science Work, Livelihood and Career Essential soft skills at workplaceMediumLevel 41

What should the tone of voice be while replying to a difficult customer?

Answer and explanation

Correct answer: Calm and respectful

A calm tone reduces stress in customer service. Exam tip: link polite language with service skills.

Tags

home-sciencesoft-skillscustomer-service

Frequently asked questions

What is the correct answer to this question?

Calm and respectful

Why is this the correct answer?

A calm tone reduces stress in customer service. Exam tip: link polite language with service skills.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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