What may happen if an entrepreneur continuously rejects customer complaints?
Answer and explanation
Correct answer: Trust and sales may decrease
Ignoring complaints loses improvement opportunities. In exams, treat complaints as feedback.
Frequently asked questions
What is the correct answer to this question?
Trust and sales may decrease
Why is this the correct answer?
Ignoring complaints loses improvement opportunities. In exams, treat complaints as feedback.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Entrepreneurship: definition and characteristics.