What is the benefit of treating customer complaints as data in handicrafts?
Answer and explanation
Correct answer: Repeated quality problems can be identified
When customer complaints are recorded and analysed as data, recurring issues such as fading colour, loose stitching, or poor finishing can be identified. This helps artisans and producers take suitable corrective steps to improve quality. The other options go against learning from feedback and improving product quality. Exam tip: analysing complaint patterns is an important part of quality control.
Frequently asked questions
What is the correct answer to this question?
Repeated quality problems can be identified
Why is this the correct answer?
When customer complaints are recorded and analysed as data, recurring issues such as fading colour, loose stitching, or poor finishing can be identified. This helps artisans and producers take suitable corrective steps to improve quality. The other options go against learning from feedback and improving product quality. Exam tip: analysing complaint patterns is an important part of quality control.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Handicrafts.
