What is the benefit of improving quality in business?
Answer and explanation
Correct answer: Customer trust and satisfaction increase
Improving quality helps a product or service meet customer expectations more effectively. It increases customer satisfaction, trust, and the likelihood of repeat purchases. Option A is incorrect because quality improvement does not always double costs; better processes can reduce defects and costs. Exam tip: associate quality with customer satisfaction and trust.
Frequently asked questions
What is the correct answer to this question?
Customer trust and satisfaction increase
Why is this the correct answer?
Improving quality helps a product or service meet customer expectations more effectively. It increases customer satisfaction, trust, and the likelihood of repeat purchases. Option A is incorrect because quality improvement does not always double costs; better processes can reduce defects and costs. Exam tip: associate quality with customer satisfaction and trust.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Entrepreneurship: definition and characteristics.
