If online rating of a handicraft product is low, what should the artisan group do first?
Answer and explanation
Correct answer: Understand reasons for negative reviews and improve quality and service
A low online rating is useful feedback rather than something to hide or dismiss. It may show that customers are unhappy with the product’s quality, finishing, packaging, delivery, communication, or after-sales service. The artisan group should listen carefully and use the feedback to improve the customer’s experience.
First, the group should study the negative reviews and identify repeated problems. It can then check product quality, correct defects, improve descriptions and packaging, and provide better service. Blaming customers or deleting reviews does not solve the actual weakness and may reduce trust. Therefore, option A is the appropriate first step.
Frequently asked questions
What is the correct answer to this question?
Understand reasons for negative reviews and improve quality and service
Why is this the correct answer?
A low online rating is useful feedback rather than something to hide or dismiss. It may show that customers are unhappy with the product’s quality, finishing, packaging, delivery, communication, or after-sales service. The artisan group should listen carefully and use the feedback to improve the customer’s experience.
First, the group should study the negative reviews and identify repeated problems. It can then check product quality, correct defects, improve descriptions and packaging, and provide better service. Blaming customers or deleting reviews does not solve the actual weakness and may reduce trust. Therefore, option A is the appropriate first step.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Traditional occupations in India - Handicrafts.
