If earnings increase in an enterprise but customer complaints remain unheard what is the long term risk?
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Answer and explanation
Correct answer: Trust and repeat purchase may decline
Ignoring complaints can affect future demand. In exams connect complaint handling with customer retention.
Frequently asked questions
What is the correct answer to this question?
Trust and repeat purchase may decline
Why is this the correct answer?
Ignoring complaints can affect future demand. In exams connect complaint handling with customer retention.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Life skills for livelihood.
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