If customer trust is decreasing in an enterprise while the product is the same what hidden cause should be checked?
Answer and explanation
Correct answer: Service experience communication and promise keeping
Trust is built not only by product but also service and promise keeping. In exams connect trust with holistic service.
Frequently asked questions
What is the correct answer to this question?
Service experience communication and promise keeping
Why is this the correct answer?
Trust is built not only by product but also service and promise keeping. In exams connect trust with holistic service.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Life skills for livelihood.