If an entrepreneur improves a product from customer complaints, which quality is clear?
Answer and explanation
Correct answer: Feedback-based improvement
Customer complaints provide information about how a product performs in real use and where it fails to meet expectations. An entrepreneur who studies those complaints and changes the product is using feedback constructively. The person may identify a design fault, improve quality, make the product easier to use, or adjust it to customer needs. This habit shows responsiveness, learning, and willingness to improve rather than refusing criticism. Customer feedback is not automatically correct in every detail, but it is valuable evidence that can guide investigation and better decisions.
Option C is correct because the entrepreneur turns customer feedback into product improvement. Laziness would involve avoiding the issue, and neglect would mean ignoring the complaint. Distance from the market would describe a lack of attention to customers, not active improvement. The phrase “feedback-based improvement” directly matches the action in the situation. A successful entrepreneur can treat a complaint as useful information and then verify the cause before making a suitable change.
Frequently asked questions
What is the correct answer to this question?
Feedback-based improvement
Why is this the correct answer?
Customer complaints provide information about how a product performs in real use and where it fails to meet expectations. An entrepreneur who studies those complaints and changes the product is using feedback constructively. The person may identify a design fault, improve quality, make the product easier to use, or adjust it to customer needs. This habit shows responsiveness, learning, and willingness to improve rather than refusing criticism. Customer feedback is not automatically correct in every detail, but it is valuable evidence that can guide investigation and better decisions.
Option C is correct because the entrepreneur turns customer feedback into product improvement. Laziness would involve avoiding the issue, and neglect would mean ignoring the complaint. Distance from the market would describe a lack of attention to customers, not active improvement. The phrase “feedback-based improvement” directly matches the action in the situation. A successful entrepreneur can treat a complaint as useful information and then verify the cause before making a suitable change.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Entrepreneurship: definition and characteristics.
