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Subjects
Class 11Home ScienceWork, Livelihood and CareerEntrepreneurship: definition and characteristicsExpertLevel 47

If an entrepreneur checks repeat purchase and complaint rate to measure customer satisfaction, what is being done?

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Answer and explanation

Correct answer: Measurement of customer experience

Repeat purchase and complaint rate are signs of customer experience. In exams, identify measurable indicators.

Tags

customer satisfactionrepeat purchasecomplaint rate

Frequently asked questions

What is the correct answer to this question?

Measurement of customer experience

Why is this the correct answer?

Repeat purchase and complaint rate are signs of customer experience. In exams, identify measurable indicators.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Entrepreneurship: definition and characteristics.

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