If a woman worker is given customer service responsibility but no decision authority what is the problem?
Answer and explanation
Correct answer: Imbalance between responsibility and authority
A worker handling customer service must also have the authority needed to make relevant decisions. Here, responsibility is assigned but decision-making power is withheld, creating an imbalance between responsibility and authority. Complete empowerment or equal leadership authority would instead include decision power. Exam tip: When accountability is given without the power to decide, identify it as an authority gap.
Frequently asked questions
What is the correct answer to this question?
Imbalance between responsibility and authority
Why is this the correct answer?
A worker handling customer service must also have the authority needed to make relevant decisions. Here, responsibility is assigned but decision-making power is withheld, creating an imbalance between responsibility and authority. Complete empowerment or equal leadership authority would instead include decision power. Exam tip: When accountability is given without the power to decide, identify it as an authority gap.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Women and work: issues and concerns.
