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Subjects
Class 11Home ScienceWork, Livelihood and CareerLife skills for livelihoodHardLevel 38

If a person becomes angry while listening to a customer's complaint which skill will be useful first?

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Answer and explanation

Correct answer: Emotion control and active listening

First staying calm and listening is the start of service improvement. In exams connect complaint handling with emotion management.

Tags

complaint-handlingemotion-controlactive-listening

Frequently asked questions

What is the correct answer to this question?

Emotion control and active listening

Why is this the correct answer?

First staying calm and listening is the start of service improvement. In exams connect complaint handling with emotion management.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Life skills for livelihood.

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10 more MCQs
  1. 1If a student completes personal work in a group but does not respect others, what is incomplete?
  2. 2What is the main purpose of life skills for livelihood?
  3. 3Speaking clearly and listening carefully are linked with which life skill?
  4. 4Choosing the right option in a difficult situation is an example of which skill?
  5. 5Understanding the cause and finding a solution when a problem occurs shows which life skill?
  6. 6Understanding one's strengths and limits is part of which skill?
  7. 7Behaving after understanding others' feelings is an example of which life skill?
  8. 8Proper use of time in livelihood strengthens which skill?
  9. 9Keeping record of income and expenses is related to which life skill?
  10. 10Giving new and useful ideas in work is an example of which skill?
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