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Subjects
Class 11Home ScienceWork, Livelihood and CareerLife skills for livelihoodHardLevel 37

If a customer's complaint is valid but the worker treats it as personal insult which skill should be developed?

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Answer and explanation

Correct answer: Emotion management and feedback analysis

A complaint should be seen as an opportunity for improvement. In exams connect complaint with feedback.

Tags

emotion-managementfeedback-analysiscustomer-service

Frequently asked questions

What is the correct answer to this question?

Emotion management and feedback analysis

Why is this the correct answer?

A complaint should be seen as an opportunity for improvement. In exams connect complaint with feedback.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Life skills for livelihood.

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