If a customer's complaint is valid but the worker treats it as personal insult which life skill should be developed?
Answer and explanation
Correct answer: Emotion management and feedback analysis
A complaint can be a signal for improvement. In exams connect complaint with feedback and growth.
Frequently asked questions
What is the correct answer to this question?
Emotion management and feedback analysis
Why is this the correct answer?
A complaint can be a signal for improvement. In exams connect complaint with feedback and growth.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Life skills for livelihood.