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Subjects
Class 11Home ScienceWork, Livelihood and CareerEssential soft skills at workplaceHardLevel 42

If a customer is angry at the workplace, what should be the employee's first response?

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Answer and explanation

Correct answer: Stay calm and listen

Calm listening first reduces tension with an angry customer. In exams, connect first response with restraint.

Tags

customer angercalmnesslistening

Frequently asked questions

What is the correct answer to this question?

Stay calm and listen

Why is this the correct answer?

Calm listening first reduces tension with an angry customer. In exams, connect first response with restraint.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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