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Subjects
Class 11Home ScienceWork, Livelihood and CareerEssential soft skills at workplaceMediumLevel 40

If a customer asks the same question again and again, what behaviour should an employee adopt?

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Answer and explanation

Correct answer: Patient reply

Patience makes customer service better and respectful. Exam tip: remember calm replies for difficult customers.

Tags

home-sciencesoft-skillscustomer-service

Frequently asked questions

What is the correct answer to this question?

Patient reply

Why is this the correct answer?

Patience makes customer service better and respectful. Exam tip: remember calm replies for difficult customers.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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