How should an entrepreneur view a customer complaint?
Answer and explanation
Correct answer: Opportunity to improve
A customer complaint may point to a weakness in the product, service, price, behaviour, or delivery. An entrepreneur should understand its cause and use it to improve, so it is an opportunity for improvement. Treating it as a personal insult is incorrect because constructive feedback can improve quality and customer satisfaction. Exam tip: In entrepreneurship, connect customer feedback with improvement and innovation.
Frequently asked questions
What is the correct answer to this question?
Opportunity to improve
Why is this the correct answer?
A customer complaint may point to a weakness in the product, service, price, behaviour, or delivery. An entrepreneur should understand its cause and use it to improve, so it is an opportunity for improvement. Treating it as a personal insult is incorrect because constructive feedback can improve quality and customer satisfaction. Exam tip: In entrepreneurship, connect customer feedback with improvement and innovation.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Entrepreneurship: definition and characteristics.
