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Subjects
Class 11Home ScienceWork, Livelihood and CareerEssential soft skills at workplaceExpertLevel 42

Asking both the problem and expectation while talking to a difficult customer shows which dialogue style?

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Answer and explanation

Correct answer: Solution-focused dialogue

Asking expectation makes the solution fit the customer's need. Exam tip: remember expectation along with problem.

Tags

home-sciencesoft-skillssolution-focused-dialogue

Frequently asked questions

What is the correct answer to this question?

Solution-focused dialogue

Why is this the correct answer?

Asking expectation makes the solution fit the customer's need. Exam tip: remember expectation along with problem.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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