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Subjects
Class 11Home ScienceWork, Livelihood and CareerEssential soft skills at workplaceHardLevel 40

An employee starts defending himself while listening to a customer complaint. For better service, which sequence should he follow?

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Answer and explanation

Correct answer: Listen first then ask facts then offer solution

Listening and understanding facts makes the solution trustworthy. In exams, note the sequence of customer service.

Tags

customer serviceactive listeningproblem solving

Frequently asked questions

What is the correct answer to this question?

Listen first then ask facts then offer solution

Why is this the correct answer?

Listening and understanding facts makes the solution trustworthy. In exams, note the sequence of customer service.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.

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