A difficult customer repeatedly expresses dissatisfaction. Which behaviour shows both patience and problem solving?
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Answer and explanation
Correct answer: Stay calm summarise the complaint and offer options
Summarising makes the customer feel heard and options provide solutions. In exams, look for patience and action together.
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What is the correct answer to this question?
Stay calm summarise the complaint and offer options
Why is this the correct answer?
Summarising makes the customer feel heard and options provide solutions. In exams, look for patience and action together.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.
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