What is included in professional behaviour?

Correct answer: Punctuality and politeness

Professional behaviour means acting responsibly and respectfully while doing one’s work. Punctuality shows that a person values time, keeps commitments, and can be trusted with duties. Politeness supports respectful communication with colleagues, clients, students, or other members of a workplace. Together, these qualities create cooperation and a positive working environment. Professional conduct also involves following rules and completing assigned responsibilities properly.

Option A is correct because punctuality and politeness are clear examples of professional behaviour. The other choices describe the opposite: disorder makes work difficult, rudeness damages cooperation, ignoring rules shows irresponsibility, and avoiding work means failing to perform one’s duty. Therefore, when the question asks about work conduct, choose qualities that show discipline, respect, reliability, and responsibility rather than careless or discourteous actions.