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If a woman is constantly expected to smile and give emotional support to everyone at work, what invisible burden does this show?

Answer and explanation

Correct answer: Emotional labour

The correct answer is emotional labour. Constantly smiling, managing colleagues’ feelings, and providing emotional support require time and mental energy, yet this work is often not formally recognised. Technical skill refers to the ability to perform a task, whereas the question describes invisible emotional effort. Exam tip: clues such as “invisible” and “managing emotions” usually indicate emotional labour.

Related tags

Emotional LabourWomen And WorkHidden WorkWorkplace GenderGender RolesWomen And Work: Issues And ConcernsWomen And Work Issues And ConcernsWorkLivelihood And Career

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